Survey transfer CID

[ljsiri]

Hello All,

I have a survey campaign running and when the customer press 1 the call is transferred to an EXTENSION,
that extension routes to an InGroup, that ingroup is allowed in other campaign where my closers are.

Everything works fine except when the call get to the closer in the Closer Campaign, all the information in the form, even the phone number is empty.

The extension I'm using to route the call to the inbound group goes like this:

Code: Select all

exten => _1505,1,Ringing
exten => _1505,2,Wait(2)
exten => _1505,3,answer()
exten => _1505,4,AGI(agi-VDAD_ALL_inbound.agi,CIDLOOKUP-----SO-----IN_GROUP-----1505-----Closer-----park----------999-----1-----CloserCampaign)
exten => _1505,5,Hangup

I've played with the Call method trying to switch it to CLOSER, VIDLOOKUP and CIDLOOKUP with no luck. And also the campaign.

Some other post had similar issues, but none of them had worked for me.
Any help is appreciated. Thanks in advance.

[williamconley]

perhaps you should just be running the survey campaign in the closer campaign instead of all this workaround.

[ljsiri]

Hi William,

The closer campaign its for outbound dialing, So... :/
At least if a campaign could handle the survey and outbound at the same time. Does it?

Thanks for your response BTW.

[ljsiri]

No, it can't.
In the routing extensions options, I can only select one or the other.

Other thing, now we are testing it again and in the phone_number and comment field we are getting something like: V1201410... as caller code.

[williamconley]

Are you calling into Canada?

[ljsiri]

No Sir, Why?

[mflorell]

What is the "Action Transfer CID" set to in your in-group?

If you don't have that option, then you need to upgrade Vicidial.

[ljsiri]

I see, i don't have that on my version.
But, i wrote an agi script to get the last interested number from the database and set it as caller id on a loop-back call.

It runs with this loop-back extension:

Code: Select all

exten => _881505,1,Answer
exten => _881505,2,AGI(agi.php)  ;Php AGI script. Sets the $cid variable
exten => _881505,3,SetCallerID(<${cid}>)
exten => _881505,4,Dial(${TRUNKloop}/${EXTEN:2},,To) ;Dial the transfer extension 1505
exten => _881505,5,Hangup

I tested it and it's running as i wanted to.

Thank you all for your answers. Hope this helps to somebody else.