Help Rquired with Hardware Configuration

[rajabraham]

Currently we have one Quad Core Dual Processor 3.2 GHZ CPUs Configured with 8 GB Fully Buffered Ram onto a S5000VSA Intel Mother Board with 2TB Sata Hard Disk. We are running GO Auto Dial with 35 Agents. Bandwidth is 5 MB for now.

We want to have a solution for 100 Seats. Kindly what is the hardware i need also the bandwidth needed. My dialer GUy said we have to form a cluster setup. In that case what are the separate systems and their hardware needed. Kindly help

[williamconley]

standard rule is 25 agents per Dialer. If you are working well with 35 agents per dialer, then you are doing well.

You should add two more dialers and a DB server with the same specs as the machine you have now.

OR

You could add four smaller (core2Quad, generic) "dialers" and one smaller "web server" to your existing system and continue to use the existing system as the DB server.

In any case I would recommend using Vicibox to do your Clustering (as it does so automatically!), but this will require upgrading your present system to the latest SVN release before adding new servers to the cluster (which is always the way to go, anyway).

Step 1: Upgrade the existing system to the latest svn (using the SVN:HowTo page in the Vicidial Wiki). Let this run for a couple days to be sure there are no upgrade related problems.
Step 2: Using Vicibox 4.0, add a 2nd "dialer" (which can actually be done without even shutting down the existing system!). Immediately move only 1 or 2 agents to it until it has proven to be reliable, then move as many as it will hold.
Step 3: Now that you have "add a cluster box" down, you may add a new dialer or web server at any moment ... Vicibox is Cool. And don't forget to thank Kumba. (IE: Now you can expand at will ... any time your system seems heavily loaded, add a new machine ...)