20 SETS TO 100 SETS
Posted:
Wed Dec 26, 2012 8:50 amby subhankar99
HELLO EVERYONE,
I HAVE A 20 SETS CALL CENTER, I WANT TO DO 100 AND MORE. HOW CAN I EXTEND SETS AND REGISTER HEARD PHONE .....??????????????
PLEASE HELP ME OUT
Re: 20 SETS TO 100 SETS
Posted:
Wed Jan 02, 2013 4:16 amby Vince-0
Firstly, read the requirements for posting to this support forum here:
http://vicidial.org/VICIDIALforum/viewtopic.php?f=4&t=443You will get a better response by not using capital letters in your post, it is considered rude. You have clearly not read the manuals.
100 agents will require a dedicated database server and another Asterisk server.
Re: 20 SETS TO 100 SETS
Posted:
Sun Jan 06, 2013 8:55 pmby williamconley
Generic Minimum Suggested System for 100 users is:
1 Dedicated DB server
1 Dedicated Web server (for agent web and administration web)
4 Dialers
1 Archive server (for backups and recording storage)
All servers/dialers should be at least Quad processor with 2.3Ghz and 2G RAM.
None of the servers needs a large hard drive (20G is fine), except that Archive server which will require a large drive (depending on what you will be saving ... just database backups? or recording all calls and saving forever?).
DB server should have a fairly fast HD (best is 15K RPM SAS drive with 6G transfer rate).
Re: 20 SETS TO 100 SETS
Posted:
Mon Jan 07, 2013 7:09 amby rrb555
DB server should have a fairly fast HD (best is 15K RPM SAS drive with 6G transfer rate).
You happen to have a DB server with SSD on it rather than SAS drive? which is better within the two?
Re: 20 SETS TO 100 SETS
Posted:
Mon Jan 07, 2013 1:55 pmby williamconley
I do not, but I believe others have and have had good results. However, with only 100 agents a 15K SAS drive is sufficient. Unless, of course, you do not want to bother with a SAS controller ... but then you'll need to be sure your SATA controller for your SSD drive is capable of the necessary throughput.