Time Limit for the Agent to set status after Hangup

[miixx]

Hello,

I am a German Guy who use vicidial 2.6-372a as a cluster Installation with 2 DB Server & 2 Asterisk & 2 Recording Server. We use it with 30 Agents. Please forgive me my english but my russian is better because i came from East Germany and learn english in self-study. I hope you unterstand my problems.

Yesterday I have seen an Agent when he sit an do Sudoku and doesnt status the call. Now my Idea: After hangup customer for example 40 seconds without status comes a window which the Agent must klick or the System log him out and new Log in is closed. Now the Agent must go to the Teamleader an he make a click and the Agent can Log In...

Can you help me??

Greets from East-Germany

[williamconley]

1) Welcome Aboard!

2) when you post, please post your entire configuration including (but not limited to) your installation method and vicidial version with build.

this IS a requirement for posting along with reading the stickies (at the top of each forum) and the manager's manual (available on EFLO.net, both free and paid versions)

You should also post: Asterisk version, telephony hardware (model number is helpful here), cluster information if you have one, and whether any other software is installed in the box. If your installation method is "from scratch" you must post your operating system and should also post the .iso version from which you installed your original operating system. If your installation is "Hosted" list the site name of the host.

If this is a "Cloud" or "Virtual" server, please note the technology involved along with the version of that techology (ie: VMware Server Version 2.0.2). If it is not, merely stating the Motherboard model # and CPU would be helpful.

Similar to This:

Vicibox X.X from .iso | Vicidial X.X.X-XXX Build XXXXXX-XXXX | Asterisk X.X.X | Single Server | No Digium/Sangoma Hardware | No Extra Software After Installation | Intel DG35EC | Core2Quad Q6600

3) this could probably be accomplished with a "watchdog" script that checks for agents in "dispo" status and if they stay too long uses the agent api to log them out and perhaps deactivate them. Then their manager would need to reactivate them ... could even send an email to that manager!

[miixx]

Hello and Thanks,

my Systemconfig is:

Vicibox Redux v. 3.1.15 (says Putty) from Vicibox.x86_64-4.0.1.iso | Vicidial 2.6-372a Build 120713-2123 | Asterisk 1.4.39.2 | Cluster | No Digium/Sangoma Hardware | OWN CRM Tool for Ordermanagment | IBM BladeCenter with 7 Server|all Server XEON 2.80 GHz 64bit| 4x Asterisk| 2x DB Server|1x REC Server

I hope it is correct and you understand my config.

I have read the Manual and I have a training by Frank Gorgas Waller here in Germany. I want to use Vicidial also for our Customer and must translate the Agent and Manager-manual for these Customer. If considered you can use the Translation for your site.

to 3) This Watchdog Script is What i need!! Can you help me to build this script?? Can you say me how long you need for this one?? I want to pay you for these script.

Thanks and Greets from East-Germany

[williamconley]

I would guess that this watchdog script would take somewhere in the realm of 3-5 hours. But we'd have to be careful not to overload anything (how often do you want to check? how long is the limit? are we talking 15 seconds or 2 minutes for the leeway time here?)