vicidial.org

Support,

The call was successfully transferred, but we are having issue because the client and the call recipient can sometimes still hear "you've been kicked from the conference" after sometime. It looks like it is not hanging up immediately after leave 3 way.

One more thing after transferring the call for about 30 mins our client is complaining that calls are getting disconnected? Any advise here?


Please Help!

Thank you.

Perhaps we have a challenge on your version: You have VERSION: 2.6-368a and ViciDial v.2.2.1 ... and you can't have both. Please tell us which version is actually installed.

Also describe (precisely, button for button ...) the steps taken in the transfer.

(Technical support ... Technical Details ... )

Thanks. VERSION: 2.6-368a.

park call
transfer conference
click D1
grab park call, then leave 3 way.

Adjustment made so far, "increased vicidial recording limit".
I read something about this event happened also after reaching a 60 min call.

Or should i do this'

Change this line:

* * * * * /usr/share/astguiclient/ADMIN_keepalive_ALL.pl
To this:
* * * * * /usr/share/astguiclient/ADMIN_keepalive_ALL.pl --cu3way

Change this line:

* * * * * /usr/share/astguiclient/AST_conf_update.pl
To this:
* * * * * /usr/share/astguiclient/AST_conf_update.pl --no-vc-3way-check

Thank you.