How to remove ivr

[ashwij]

Hi,
I have installed GoAutoDial 2.1 and outbound calling is working fine.
Can u suggest me how to remove ivr(disable ivr).
I am using digium dual span

Thank You

[williamconley]

1) Welcome to the party!

2) when you post, please post your entire configuration including (but not limited to) your installation method and vicidial version with build.

this IS a requirement for posting along with reading the stickies (at the top of each forum) and the manager's manual (available on EFLO.net, both free and paid versions)

You should also post: Asterisk version, telephony hardware (model number is helpful here), cluster information if you have one, and whether any other software is installed in the box. If your installation method is "from scratch" you must post your operating system and should also post the .iso version from which you installed your original operating system. If your installation is "Hosted" list the site name of the host.

If this is a "Cloud" or "Virtual" server, please note the technology involved along with the version of that techology (ie: VMware Server Version 2.0.2). If it is not, merely stating the Motherboard model # and CPU would be helpful.

Similar to This:

Vicibox X.X from .iso | Vicidial X.X.X-XXX Build XXXXXX-XXXX | Asterisk X.X.X | Single Server | No Digium/Sangoma Hardware | No Extra Software After Installation | Intel DG35EC | Core2Quad Q6600

3) There is no "IVR" by default, but it is possible you are referring to the Survey portion of your campaign, and you want to switch back to Live Agent. In this case: Change the Campaign's "Routing Exten" to 8368 from 8366.

4) Happy Hunting!

[ashwij]

Thanks william.

Where actually the ivr files are located?

Problem with inbound:

It is hitting the script, showing the error
"extension in context "xxxxxx" "from pstn" from "XXXXX" does not exists.rejecting call on channel.

[williamconley]

Please read the rest of my post and post your information. The price of free advice. Don't just ignore the request.

This is in no way related to "ivr", and there are no "ivr files". Vicidial is managed via scripts which store information in a mysql db for configuration.

This is a symptom of a system that is not configured for inbound calling. In a SIP based system this is handled within the Web interface, but for Digium hardware based calling, you must modify your digium configuration file (or reinstall with the digium installation wizard and change this setting!).

Your context for all inbound calls must be "trunkinbound". This will be in your digium configuration file which likely has an entry at present "context=from_pstn". This must change to "context=trunkinbound".