vicidial.org

VERSION: 2.6-373a
BUILD: 120810-1018
Installed with ViciBox.i686-4.0.1.iso
Asterisk 1.4.21.2


I was wondering if there is a way that I can pass the customer ANI and the DID information to my other location via SIP trunk?

Right now I have a main center but if they can't answer it, the call SIP transfers to the other center, I have only been able to make it pass the customer ANI, but we have about 1000 DIDs that get the calls so it would be nice to be able to log where that call originated from when my overflow center receives it.

*I am currently passing calls via the remote agents (has to be this way so please give me solutions with this set up).

Thank you in advance for any help.

Have you look at the manager's manual I think I read something about it somewhere in pages 30-33 i guess

lark wrote:Have you look at the manager's manual I think I read something about it somewhere in pages 30-33 i guess

concur ... i believe there is a feature for this.

Thank you for the response.

Sorry guys, but all I see is stuff about Push 1 dialing, and my older manual says IVR info.

If it is in that spot I am just not astute enough in Vici I guess to see it.

Is it simply a dialplan entry that I need to incorporate?

Example, let's say I get these two calls:

Inbound 800-800-1212 from ani 702-345-4095
and
Inbound 800-900-4545 from ani 702-365-9567

All point to remote agent 3000, and 3000 SIP transfers to 4000 on Vicibox 2 (different location) . How can extension 4000 on the second box record the Inbound TF and customer ANI?

IE What do I put in the dial plan to pass both of those and what is in the receiving dial plan to capture both of those?


Thank you.

It's not a dialplan change. It's a configuration option.

How do you "transfer"? (There are many methods, and many involve a method to set the callerid of the transferred call ...)