vicidial.org

Good Day,

I would like to ask for help on how to pullout reports for agents hourly report of calls not as a whole day which our vicidial currently has. I read the following posts :

http://www.vicidial.org/VICIDIALforum/v ... hp?t=12804
( I'm not sure if the managers are willing to pay so I will skip this one )


viewtopic.php?t=16314
( I think this is the nearest answer to what I'm looking for but I'm lost with this post , I've been trying to read docus on the scripts )


Thanks

Export the call report to Excel and then you can group that report any way you like.

Yep william , that's the current process that were using exporting and sorting in excel , so in our case that will be the best way to go ? thanks for your response

Unless you want to modify the report to all for hourly breakdown, or write your own report in mysql ... that's pretty much as close as it gets.

You could also consider modifying the hourly summary to include detail, but once again ... it's close but not exactly what you are looking for.

Dude Upgrade to 2.6 the new toys is Great for report

Please See Details Below:

Inbound and Outbound Calling Reports

Inbound Report
Inbound Report by DID
Inbound Service Level Report
Inbound Summary Hourly Report
Inbound Daily Report
Inbound DID Report
Inbound IVR Report
Outbound Calling Report
Outbound Summary Interval Report
Outbound IVR Report - Export
Fronter - Closer Report
Lists Campaign Statuses Report
Campaign Status List Report
Export Calls Report
Export Leads Report


AGENTS REPORT

Agent Time Detail
Agent Status Detail
Agent Performance Detail
Team Performance Detail
Single Agent Daily
User Group Login Report
User Stats
User Time Sheet

and the Coolest one for me is


Admin Utilities


Welcome Languages Page
Campaign Debug Page
Servers Versions
Carrier Log Report
Hangup Cause Report
Bulk Phone Insert Page
Basic Lead Management Tools
Callbacks Transferral Page
Send a Call With Custom CID Page
Speech Voice Lab Page
Webphone Only Page

ok , I may try to do an upgrade but I'll test first on virtualbox, because my first try of upgrading wasn't such a good experience , I followed the upgrade guide from 2.2 - 2.6 , It stated that i need to upgrade sequentially 2.2 - 2.4 -2.6 or something . I tried upgrading to 2.4 first and used the right upgrade package but it went directly to 2.6 rendering the install unusable .

the only upgrade that must be sequential is the sql data. everything else jumps straight to the final version.

williamconley wrote:the only upgrade that must be sequential is the sql data. everything else jumps straight to the final version.

hmm. I i better have a double look on this. thanks william