vicidial.org

Hi Guys

I am wondering if it is possible is Vicidial to block incoming calls and deflect them to either a voicemail or play a message?

In the UK we have a BT text system where BT rings you if someone sends a text to your number. We get about 20-30 calls from this system a day and it wastes agents time. I am wondering if there is a way to block this easily in Vicidial or if I need to write something manually in the dialplan?

Regards

Log in to admin

click on "inbound" in the left menu

click on "filter phone groups"

And create one ...then apply it to any DID and ... voila! (Wish Granted!)

If you want an "override", you can also modify the "trunkinbound" context of extensions.conf to check for the inbound callerid and kill the call before it even arrives at Vicidial ... but that's a lot more work.

Thanks William.

A very helpful post as always!

Regards

@wiliam,

I added already the number son my filter group but still those number are still dialing in to my inbound DID numbers, any idea how to setup that it will kill it before it will arrived to vicidial.. as you suggested. Thanks

Answered on other ticket

viewtopic.php?f=4&t=37703&p=130400#p130400

If the number that they are calling from is fixed or you know all the clis, you can enter them all in filter phone group.
If it is from a series that you can predict, put this under the context your incoming calls come to.

exten => _123456X.,1,Answer()
exten => _123456X.,n,Hangup()

where 123456 will be the series of the phone numbers from where the calls are arriving from. Again this method will also require you to atleast predict on the series from where BT ring you from. Try matching the initial digits as much as possible to rule out any possibility of blocking out genuine callers to your DID.