vicidial.org

Posted: **Sat Mar 09, 2013 1:05 pm**

My IT guy has pulled an Amelia Earhart and I'm trying to learn how to activate my HotKeys. I have designated nine HotKeys and they show on the screen (I have a screen shot available) that says "CUSTOM HOT KEYS WITHIN THIS CAMPAIGN:"; however, I can't find anything in the manual or Help search that tells me how to ACTIVATE them other than this:

HotKeys Active - This agent interface option, if set to 1, allows the user to use the HotKeys quickdispositioning
function in VICIdial.php. Default is 0-not active.

WHERE do I find the "agent interface option"?

Thank you.

Posted: **Sat Mar 09, 2013 2:34 pm**

Campaigns -> HotKeys
add your hotkeys

Users -> Choose user
AGENT INTERFACE OPTIONS:
Hot Keys Active : 0 to 1

Posted: **Sat Mar 09, 2013 2:46 pm**

Hot keys are only active when the agent's mouse is over the hot keys area.

Posted: **Sat Mar 09, 2013 3:40 pm**

bbakirtas wrote:Campaigns -> HotKeys
add your hotkeys

Users -> Choose user
AGENT INTERFACE OPTIONS:
Hot Keys Active : 0 to 1

WHAT page are you finding this on?

Posted: **Sat Mar 09, 2013 3:41 pm**

williamconley wrote:Hot keys are only active when the agent's mouse is over the hot keys area.

Wouldn't I have to activate them first to make them available to the users? HOW do I activate them so the users can do what you have instructed?

Posted: **Sat Mar 09, 2013 3:42 pm**

WHERE do I find the "agent interface option"?

Posted: **Sat Mar 09, 2013 3:51 pm**

Never mind, I finally found it.

Thank you for your responses.

Posted: **Sat Mar 09, 2013 3:52 pm**

admin page

Posted: **Sat Mar 09, 2013 3:58 pm**

VacationSurveys.com wrote:
bbakirtas wrote:Campaigns -> HotKeys
add your hotkeys

Users -> Choose user
AGENT INTERFACE OPTIONS:
Hot Keys Active : 0 to 1

WHAT page are you finding this on?

In each of these cases, the "->" entry was being used to indicate "Main menu item -> Submenu item".

Posted: **Sat Mar 09, 2013 3:59 pm**

bbakirtas wrote:admin page

The disconnect was that, apparently, everyone ASSUMED I knew that I knew I had to go to USERS > SHOW USERS > and them activate the HotKeys for each user. I only discovered this option by literally using every button on the screen.

Just a friendly reminder that many of us need to start from "this is a football".

Posted: **Sat Mar 09, 2013 4:18 pm**

i just wanted help for you.I should have been more descriptive.
but this is not football.This is party and welcome to party

Posted: **Sat Mar 09, 2013 5:41 pm**

FYI - this was my reference.

Back in the days Vince Lombardi, the Green Bay Packers had a most interesting beginning to pre-season training. All the players knew that at the first team meeting, the legendary coach would waste no time getting straight to the point. Many of the men, half Lombardi’s age and twice his size, were openly fearful, dreading the encounter. The coach did not disappoint them, and, in fact, delivered his message in one of the great one-liners of all time. Football in hand, Lombardi walked to the front of the room, took several seconds to look over the assemblage in silence, held out the pigskin in front of him, and said, “Gentlemen, this is a football.” In only five words, Lombardi communicated his point: We’re going to start with the basics and make sure we’re executing all the fundamentals.

Thanks for the help.

vicidial.org

How Do I Activate HotKeys?

How Do I Activate HotKeys?

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