Issue : Real time report DROPPED / ANSWERED count
Posted: Sun Mar 24, 2013 2:23 pmHello,
VERSION: 2.0.5 | Asterisk 1.4.27 | Single Server | Sangoma PRI card | No Extra Software After Installation | CentOS release 5.5
I m having inbound campaign going on. All works fine without any issue.
In the real time main report, I m getting drop call count.
I m not understanding why this report shows this many dropped calls. At the same time if I will see in the inbound report, it will give me only 45 dropped calls. I want to understand on what basis the real time report is showing the dropped calls. And also we need to have detail report of these all dropped calls (i.e which are the numbers gets dropped).
Why there is big difference in realtime report and the inbound report's drop call ?
-Thanks.
VERSION: 2.0.5 | Asterisk 1.4.27 | Single Server | Sangoma PRI card | No Extra Software After Installation | CentOS release 5.5
I m having inbound campaign going on. All works fine without any issue.
In the real time main report, I m getting drop call count.
DROPPED / ANSWERED: 895 / 3000.
I m not understanding why this report shows this many dropped calls. At the same time if I will see in the inbound report, it will give me only 45 dropped calls. I want to understand on what basis the real time report is showing the dropped calls. And also we need to have detail report of these all dropped calls (i.e which are the numbers gets dropped).
---------- DROPS
Total DROP Calls: 45 6% drop/answered: 6%
Average hold time for DROP Calls: 48 seconds
---------- CALL DROP TIME BREAKDOWN IN SECONDS
+-------------------------------------------------------------------------------------------+------------+
| 0 5 10 15 20 25 30 35 40 45 50 55 60 90 +90 | TOTAL |
+-------------------------------------------------------------------------------------------+------------+
| 1 2 6 4 5 6 1 3 4 4 5 4 | 45 |
+-------------------------------------------------------------------------------------------+------------+
Why there is big difference in realtime report and the inbound report's drop call ?
-Thanks.
