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transfering calls append a 9 to the number dialing
Posted:
Thu Jan 25, 2007 5:32 pmby kchung
When transfering a call that is an outside line, it inserts a 9 prefix even though the campaign is marked with an X. Is this something hardcoded? which script handles the call tranfsers in the client?
Posted:
Thu Jan 25, 2007 10:12 pmby mflorell
Have you tried checking the OVERRIDE box in the transfer frame before transferring the call?
Posted:
Fri Jan 26, 2007 2:01 pmby kchung
Yup, it worked! What exactly does the override checkbox do?
Posted:
Fri Jan 26, 2007 3:38 pmby mflorell
It overrides the 9 and dials exactly what you put into the "number to dial" field.