vicidial.org

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Install Date: 2013-04-14
Asterisk 1.8-beta
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Ubuntu Server 12.04 LTS -Scratch_install


Hi guys i setup a Survey press 1 Campaign Dialing without Agent and press 1 transfer to extensions, now im having challenges identifying Disposition somehow like this

Code: Select all

---------- CALL STATUS STATS
+--------+----------------------+----------------------+------------+----------------------------------+----------+
|        |                      |                      |            |      CALL TIME                   |AGENT TIME|
| STATUS | DESCRIPTION          | CATEGORY             | CALLS      | TOTAL TIME | AVG TIME |CALLS/HOUR|CALLS/HOUR|
+--------+----------------------+----------------------+------------+------------+----------+----------+----------+
| LRERR  | Outbound Local Chann | UNDEFINED            |          1 |       0:01 |     0:01 |     0.17 |     0.71 |
| NA     | No Answer AutoDial   | UNDEFINED            |        527 |       0:00 |     0:00 |    92.07 |   373.76 |
| PM     | Played Message       | UNDEFINED            |        284 |    4:03:33 |     0:51 |    49.62 |   201.42 |
| PU     | Call Picked Up       | UNDEFINED            |        270 |    1:39:51 |     0:22 |    47.17 |   191.49 |
+--------+----------------------+----------------------+------------+------------+----------+----------+----------+
| TOTAL:                                               |       1082 |    5:43:25 |     0:19 |   189.04 |          |
+------------------------------------------------------+------------+------------+---------------------+----------+

whats the difference between PU (Call Pickup) and PM (Played Message)..? how do identify there functions and also when i run the campaign on real time no indicators are are being answer or on progress somehow, why is that..?

1) PU means they hung up without listening to the message. PM means they listened to the message.

2) Real time should show calls presently listening to the message, calls ringing, and agents talking. What other statuses do you want to see?

3) You did not post your installer method!

@williamconley

My guide is here:
http://wiki.vicidial.org/index.php/VICI:UbuntuInstall

this is what i see on my real time screen:






also what this disposition implies SVYEXT ..?

calls presently listening to the message, calls ringing, and agents talking. What other statuses do you want to see?

so ... what else did you want to see? you have calls listening (list shown), calls ringing (total in the top stats), and agents talking (list below, except none are in a call right now, but that just happens to be their status ...).

did you put SVYEXT in your Survey Settings? If so .. Where?

@ williamconley

No i did not. my settings it just play Audio then DTMF 1= Transfer to extensions(US number) press 8 = DNC then thats all.

Im just thinking that SVYEXT is the disposition where customer who press 1 and get successful transfer to extension( am I correct..?) and this is autodispo by the vicidial

also as you can see here on the report its not displayed @ all, no SVYEXT dispo.

Code: Select all

--------- CALL STATUS STATS
+--------+----------------------+----------------------+------------+----------------------------------+----------+
|        |                      |                      |            |      CALL TIME                   |AGENT TIME|
| STATUS | DESCRIPTION          | CATEGORY             | CALLS      | TOTAL TIME | AVG TIME |CALLS/HOUR|CALLS/HOUR|
+--------+----------------------+----------------------+------------+------------+----------+----------+----------+
| LRERR  | Outbound Local Chann | UNDEFINED            |          1 |       0:01 |     0:01 |     0.17 |     0.71 |
| NA     | No Answer AutoDial   | UNDEFINED            |        527 |       0:00 |     0:00 |    92.07 |   373.76 |
| PM     | Played Message       | UNDEFINED            |        284 |    4:03:33 |     0:51 |    49.62 |   201.42 |
| PU     | Call Picked Up       | UNDEFINED            |        270 |    1:39:51 |     0:22 |    47.17 |   191.49 |
+--------+----------------------+----------------------+------------+------------+----------+----------+----------+
| TOTAL:                                               |       1082 |    5:43:25 |     0:19 |   189.04 |          |
+------------------------------------------------------+------------+------------+---------------------+----------+

Coz somehow i need to check if the transfer are being done coz on real time i cant see anything that customer press 1 and being transfer like the green color indicator.

So have it call you and press one. See which number goes "up" one.

@williamconley

if i may ask, i got this weird report: human answers 11

Code: Select all

---------- HUMAN ANSWERS
Total Human Answered calls for this Campaign:         11
Average Call Length for all HA in seconds:          0.09     Total Time: 0:01


but on this i don't see any human Answer Disposition:

Code: Select all

---------- CALL STATUS STATS
+--------+----------------------+----------------------+------------+----------------------------------+----------+
|        |                      |                      |            |      CALL TIME                   |AGENT TIME|
| STATUS | DESCRIPTION          | CATEGORY             | CALLS      | TOTAL TIME | AVG TIME |CALLS/HOUR|CALLS/HOUR|
+--------+----------------------+----------------------+------------+------------+----------+----------+----------+
| LRERR  | Outbound Local Chann | UNDEFINED            |         11 |       0:01 |     0:00 |     0.78 |     7.80 |
| NA     | No Answer AutoDial   | UNDEFINED            |       1298 |       0:00 |     0:00 |    92.40 |   920.57 |
| PM     | Played Message       | UNDEFINED            |        724 |   10:21:59 |     0:52 |    51.54 |   513.48 |
| PU     | Call Picked Up       | UNDEFINED            |        624 |    3:40:19 |     0:21 |    44.42 |   442.55 |
| SVYEXT | Survey sent to Exten | UNDEFINED            |          1 |       0:32 |     0:32 |     0.07 |     0.71 |
+--------+----------------------+----------------------+------------+------------+----------+----------+----------+
| TOTAL:                                               |       2658 |   14:02:51 |     0:19 |   189.22 |          |
+------------------------------------------------------+------------+------------+---------------------+----------+

what brings you to the conclusion that none of those statuses/dispositions are "human answer"? I see 11 calls are LRERR ... how do you know that LRERR is not a human answer disposition? (Hint: This is a trick question ... because it is not about whether a human actually answered, but about how LRERR is defined in system statuses or campaign statuses ...)