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Real Time report with show user name/id not showing
Posted:
Fri May 10, 2013 12:13 pmby punjab
Hi
there is a bit confusing in real time report.
Realtime Block User Info: 0 is set
Tried many user level from 1 to 8 but not able to see show user name/id in real time report.
already gone through many forums.
plz guide.
Re: Real Time report with show user name/id not showing
Posted:
Fri May 10, 2013 2:57 pmby omarrodriguezt
Hello,
Can you please post your vicidial version with build
Re: Real Time report with show user name/id not showing
Posted:
Fri May 10, 2013 3:24 pmby mcargile
Go into your user settings and read through the Admin Interface / Admin Reporting options carefully. There is an option to disable the display of the User names / IDs in the report which you probably have activated identically. It was added so that you can give a login to a customer to view the realtime report, but not see the names of the agents handling calls.
Re: Real Time report with show user name/id not showing
Posted:
Sat May 11, 2013 4:26 amby punjab
I am using goautodial 2.1 version standard.
Still i am unable to see required reports.
I would be thank full for your support.
tahnks
Re: Real Time report with show user name/id not showing
Posted:
Sat May 11, 2013 6:27 amby mflorell
You are using a 2 year old version of Vicidial, I would suggest upgrading to at least vicidial 2.7 rc1.
Re: Real Time report with show user name/id not showing
Posted:
Sat May 11, 2013 8:30 amby punjab
Version 2.7 RC 1 of astGUIclient
plz tell me upgrade step .
Re: Real Time report with show user name/id not showing
Posted:
Sat May 11, 2013 7:29 pmby mflorell
Download file, read UPGRADE document, follow instructions.
Re: Real Time report with show user name/id not showing
Posted:
Sun May 12, 2013 9:59 pmby punjab
Thanks
I don't want to go for any up gradation for my existing server as it is running already on my different server and showing all appropriate reports and i don't know what i am missing.
That is why i am looking for expert help/support.
Re: Real Time report with show user name/id not showing
Posted:
Tue May 14, 2013 10:56 amby omarrodriguezt
We can help you.
PM for support quotes
Re: Real Time report with show user name/id not showing
Posted:
Fri May 09, 2014 2:44 pmby sachinkmr962
You can solve this problem as per below instruction.
1. Login as admin in goautodial
2 Click on VICIDIAL > users >> admin
3 . Go to ADMIN REPORT OPTIONS:
then set to 0 in Realtime Block User Info
Now Click Submit ..& Your problem will be solve.
Re: Real Time report with show user name/id not showing
Posted:
Mon Mar 16, 2015 12:53 amby ambiorixg12
Thanks sachinkmr962 this solved my issue.
sachinkmr962 wrote:You can solve this problem as per below instruction.
1. Login as admin in goautodial
2 Click on VICIDIAL > users >> admin
3 . Go to ADMIN REPORT OPTIONS:
then set to 0 in Realtime Block User Info
Now Click Submit ..& Your problem will be solve.
Real Time report Time Issue
Posted:
Mon Nov 14, 2016 9:45 amby mzahirzain
Hi ,
I have an issue when I Open real-time monitor the time format show 301:00 (MM:ss), I need to change It for real-time monitor Time for normal time format
Please advice me ,what should I do