vicidial.org

Hi I need, to know why my agents are getting two calls dropping in at once and/or why some calls they can not hung up a caller.
I have searched google and found no answers for this happening, and wondering if anyone else has seen this happen?

We have two vicidial servers (one is currently in the proccess of getting another CPU added to it)
Main vicidial with the issues - Vicidial 1:
Vicidial - VERSION: 2.2.0-234 / BUILD: 100116-0718
Asterisk 1.4.26


Vicidial 2 - Has issues when we have 40-48 people on it.
Vicidial - VERSION: 2.4-309a - BUILD: 110430-1642
Asterisk 1.4.39.1-vici

First I would recommend upgrading to at least version 2.7 RC1. If that doesn't fix the problem it is usually caused by an overloaded server or networking issues.

there might be an other possible reason too, double clicking in the agent interface:

adam.greenhalgh1 wrote:Every so often at random times - another call enters the conference without prior warning. Whilst the agent is still INCALL - The call that enters the conference is a voicemail message - sort of like the dialer has dialled another number whilst the agent is on the call but that call is not answered.

adam.greenhalgh1 wrote:This has now been fixed. - The problem was a faulty mouse on the agents machine.

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