vicidial.org

I am new to Goautodial and have it setup. I'm trying to figure how I could achieve the following:

- Agent escalates a call to a Manager. Manager is able to see Customer information that Agent was viewing.
- Agent escalates a call to Manager by conferencing in the Manager. Customer should not hear any ringback tones, or any indicator that Manager was brought into call.
- Manager has ability to specify whether he is available or not to allow Agents to add him into a Customer call.
- Manager is able to make outbound calls to Customers and at the same time is able to receive escalation calls.

Thanks for your help.

Forgot to put my question in the above post -

are all of the above available in the default goautodial setup, or is custom programming needed?

Thanks