I have set up the latest Goautodial and I have noticed that when I ring a customer manually the agent is not able to hear the phone ring, I am wondering why this would be, and how to fix this
Vicidial
VERSION: 2.4-364a
BUILD: 120409-1136
© 2012 ViciDial Group
Ring on manual dial
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Ring on manual dial
by russellharrower » Mon Jun 17, 2013 10:03 pm
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Re: Ring on manual dial
by vccsdotca » Tue Jun 18, 2013 11:52 am
It's because the "ring" sound is a fake generated sound to let the person know they are using a telephone. You would need to append -r to the Dial string command in your Carrier trunk settings. http://www.voip-info.org/wiki/view/Asterisk+cmd+Dial
Matt Martin
VoIP Guru
nurango
https://www.nurango.ca
----------------
Open-Source Hosting & Support | SIP Trunking | DIDs
VoIP Guru
nurango
https://www.nurango.ca
----------------
Open-Source Hosting & Support | SIP Trunking | DIDs
- vccsdotca
- Posts: 116
- Joined: Mon Sep 15, 2008 5:42 pm
- Location: Montreal, QC Canada
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