vicidial.org

I have set up the latest Goautodial and I have noticed that when I ring a customer manually the agent is not able to hear the phone ring, I am wondering why this would be, and how to fix this

Vicidial
VERSION: 2.4-364a
BUILD: 120409-1136
© 2012 ViciDial Group

It's because the "ring" sound is a fake generated sound to let the person know they are using a telephone. You would need to append -r to the Dial string command in your Carrier trunk settings. http://www.voip-info.org/wiki/view/Asterisk+cmd+Dial