The agent doesn't see the listing of all in-groups----SOLVED
Posted: Thu Feb 01, 2007 4:55 pmHi
I created an IN-GROUP and a CLOSER campaign like in the Manager_Manual_2.0.2.
The agent login with the phone and user information, he chooses the CLOSER campaign and he can see a green screen, but he cannot see the listing of all in-groups, he just can see in the green screen this:
I created an IN-GROUP and a CLOSER campaign like in the Manager_Manual_2.0.2.
The agent login with the phone and user information, he chooses the CLOSER campaign and he can see a green screen, but he cannot see the listing of all in-groups, he just can see in the green screen this:
- Code: Select all
CLOSER INBOUND GROUP SELECTION
Manager has selected groups for you
BLENDED CALLING(outbound activated)
RESET | SUBMIT