vicidial.org

i've properly setup inbound buy i'm getting this feedback from our callers. Whenever they dial our 1-800 number they get an "invalid extension" message. It'll take them at least 3 tries before they can reach an available agent.

This is the entry in my extensions.conf for inbound:

;### Inbound calls
exten => _8885830884XX,1,Ringing ; call ringing
exten => _8885830884XX,n,Wait(1) ; wait 1 sec for CID delivery
exten => _8885830884XX,n,Answer ; answer
exten => _8885830884XX,n,AGI(agi-VDAD_LB_closer_inboundCID.agi,Ronco-----8885830884-----Closer-----park----------999-----1)
exten => _8885830884XX,n,Hangup ; hangup

I've consulted our VOIP provider and they said that since the callers are receiving that message, they're hitting are system and should adjust our configuration.

any help would be appreciated.

Are you receving your calls from IAX2, SIP or ZAP trunks?

Asterisk version?

Astguiclient version?

Any Asterisk CLI output from calls coming in?

asterisk 1.2.10
astguiclient 2.0.1

we're using sip trunks.

did some more debugging and found out that there is an error in my extensions.conf. the load balance extension was incorrect. everything is ok now.