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8307? Not using Safe Harbor

All installation and configuration problems and questions

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8307? Not using Safe Harbor

Postby enjay » Mon Feb 05, 2007 12:57 pm

Im receiving this error:

Code: Select all
Feb  5 11:52:02 WARNING[22043]: pbx.c:2357 __ast_pbx_run: Channel 'SIP/telespan-00b8e690' sent into invalid extension '8307' in context 'default', but no invalid handler


I am not using safe harbor so Im not sure why it would be sending to that extension.

-Art
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Postby mflorell » Mon Feb 05, 2007 5:30 pm

What version of astGUIclient are you using?

What are your vicidial_campaigns settings for this campaign?
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Postby enjay » Mon Feb 05, 2007 6:31 pm

Vicidial- 2.0.72

Code: Select all

| 2002        | ONLS NB 2DAY - 2HR             | Y      | NEW           | B                                                                                          | NA            | A             | DROP          | DOWN       |                                                                                       |                |                  | Y             |          100 | 1.6                                                                                          | oldest_call_finish | 8am-10pm        |               |           28 | X                                                                                        | 888260508    | 8365                | 8309               | ALLFORCE                                                                                        | FULLDATE_CUSTPHONE    |                 | NONE            |                                                                                               | N               |                 |                   |                                                                                              |                   | N                  | N                   | NONE                                                                                        |                 5 | N                   | 8307              | Y                                                                                                   |              0 | Wrapup Call    |                                    |                                                                              Y                |             10 | N               | ADAPT_AVERAGE    | N                                                                                                       |                           3 | 1.6                    | 21                                                                             00                        | 0                  |                       0 |
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Postby mflorell » Tue Feb 06, 2007 12:56 am

Which astguiclient release is that?

Can you post headers for this data?

Can you post agiout for this?
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Postby enjay » Tue Feb 06, 2007 10:47 am

enjay wrote:Vicidial- 2.0.72 - 2.0.2b1.5

Code: Select all
| campaign_id | campaign_name                  | active | dial_status_a | dial_status_b | dial_status_c | dial_status_d | dial_status_e | lead_order | park_ext | park_file_name | web_form_address | allow_closers | hopper_level | auto_dial_level | next_agent_call    | local_call_time | voicemail_ext | dial_timeout | dial_prefix | campaign_cid | campaign_vdad_exten | campaign_rec_exten | campaign_recording | campaign_rec_filename | campaign_script | get_call_launch | am_message_exten | amd_send_to_vmx | xferconf_a_dtmf | xferconf_a_number | xferconf_b_dtmf | xferconf_b_number | alt_number_dialing | scheduled_callbacks | lead_filter_id | drop_call_seconds | safe_harbor_message | safe_harbor_exten | display_dialable_count | wrapup_seconds | wrapup_message | closer_campaigns                   | use_internal_dnc | allcalls_delay | omit_phone_code | dial_method      | available_only_ratio_tally | adaptive_dropped_percentage | adaptive_maximum_level | adaptive_latest_server_time | adaptive_intensity | adaptive_dl_diff_target |
| 2002        | ONLS NB 2DAY - 2HR             | Y      | NEW           | B                                                                                          | NA            | A             | DROP          | DOWN       |                                                                                       |                |                  | Y             |          100 | 1.6                                                                                          | oldest_call_finish | 8am-10pm        |               |           28 | X                                                                                        | 888260508    | 8365                | 8309               | ALLFORCE                                                                                        | FULLDATE_CUSTPHONE    |                 | NONE            |                                                                                               | N               |                 |                   |                                                                                              |                   | N                  | N                   | NONE                                                                                        |                 5 | N                   | 8307              | Y                                                                                                   |              0 | Wrapup Call    |                                    |                                                                              Y                |             10 | N               | ADAPT_AVERAGE    | N                                                                                                       |                           3 | 1.6                    | 21                                                                             00                        | 0                  |                       0 |


agiout
Code: Select all
2007-02-02 8:02:00|agi-VDAD_LB_transfer.agi||SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and campaign_id = '2002' and call_time < "2007-02-02 08:01:33" and lead_id != '177569';|
2007-02-02 8:02:00|agi-VDAD_LB_transfer.agi|--    VDAD get agent: |0E0|update of vla table: 2002|10.16.176.188
|UPDATE vicidial_live_agents set status='QUEUE',lead_id='177569',uniqueid='1170424893.51445', channel='SIP/telespan-00911000', call_server_ip='10.16.176.188', callerid='V0202080133000177569' where status = 'READY' and campaign_id='2002' and last_update_time > '19691231175955' order by last_call_finish limit 1;|
2007-02-02 8:02:00|agi-VDAD_LB_transfer.agi|NNNNNNNNNN No agent record found!!!
2007-02-02 8:02:00|agi-VDAD_LB_transfer.agi||SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and campaign_id = '2002' and call_time < "2007-02-02 08:01:33" and lead_id != '177569';|
2007-02-02 8:02:00|agi-VDAD_LB_transfer.agi|--    VDAD get agent: |0E0|update of vla table: 2002|10.16.176.188
|UPDATE vicidial_live_agents set status='QUEUE',lead_id='177569',uniqueid='1170424893.51445', channel='SIP/telespan-00911000', call_server_ip='10.16.176.188', callerid='V0202080133000177569' where status = 'READY' and campaign_id='2002' and last_update_time > '19691231175955' order by last_call_finish limit 1;|
2007-02-02 8:02:00|agi-VDAD_LB_transfer.agi|NNNNNNNNNN No agent record found!!!
2007-02-02 8:02:00|agi-VDAD_LB_transfer.agi||SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and campaign_id = '2002' and call_time < "2007-02-02 08:01:33" and lead_id != '177569';|
2007-02-02 8:02:00|agi-VDAD_LB_transfer.agi|--    VDAD get agent: |0E0|update of vla table: 2002|10.16.176.188
|UPDATE vicidial_live_agents set status='QUEUE',lead_id='177569',uniqueid='1170424893.51445', channel='SIP/telespan-00911000', call_server_ip='10.16.176.188', callerid='V0202080133000177569' where status = 'READY' and campaign_id='2002' and last_update_time > '19691231175955' order by last_call_finish limit 1;|
2007-02-02 8:02:00|agi-VDAD_LB_transfer.agi|NNNNNNNNNN No agent record found!!!
2007-02-02 8:02:06|agi-VDAD_LB_transfer.agi|exiting the VDAD app, transferring call to 8307
2007-02-02 8:02:06|agi-VDAD_LB_transfer.agi|--    VDAD vac record deleted: |1|2002|
2007-02-02 8:02:06|agi-VDAD_LB_transfer.agi||UPDATE vicidial_log set status='DROP',end_epoch='1170424926',length_in_sec='5' where uniqueid = '1170424893.51445';|
2007-02-02 8:02:06|agi-VDAD_LB_transfer.agi|--    VDAD vicidial_log update: |1|1170424893.51445
2007-02-02 8:02:06|agi-VDAD_LB_transfer.agi||UPDATE vicidial_list set status='DROP' where lead_id = '177569';|
2007-02-02 8:02:06|agi-VDAD_LB_transfer.agi|--    VDAD vicidial_list update: |1|177569
2007-02-02 8:02:07|agi-VDAD_LB_transfer.agi|Perl Environment Dump:
2007-02-02 8:02:07|agi-VDAD_LB_transfer.agi|0|8365
2007-02-02 8:02:07|agi-VDAD_LB_transfer.agi|callerID changed: V0202080146000177582
2007-02-02 8:02:07|agi-VDAD_LB_transfer.agi|AGI Environment Dump:
2007-02-02 8:02:07|agi-VDAD_LB_transfer.agi| -- accountcode =
2007-02-02 8:02:07|agi-VDAD_LB_transfer.agi| -- callerid = 888260508
2007-02-02 8:02:07|agi-VDAD_LB_transfer.agi| -- calleridname = V0202080146000177582
2007-02-02 8:02:07|agi-VDAD_LB_transfer.agi| -- callingani2 = 0
2007-02-02 8:02:07|agi-VDAD_LB_transfer.agi| -- callingpres = 0
2007-02-02 8:02:07|agi-VDAD_LB_transfer.agi| -- callingtns = 0
2007-02-02 8:02:07|agi-VDAD_LB_transfer.agi| -- callington = 0
2007-02-02 8:02:07|agi-VDAD_LB_transfer.agi| -- channel = SIP/telespan-007bb910
2007-02-02 8:02:07|agi-VDAD_LB_transfer.agi| -- context = default
2007-02-02 8:02:07|agi-VDAD_LB_transfer.agi| -- dnid = unknown
2007-02-02 8:02:07|agi-VDAD_LB_transfer.agi| -- enhanced = 0.0
2007-02-02 8:02:07|agi-VDAD_LB_transfer.agi| -- extension = 8365
2007-02-02 8:02:07|agi-VDAD_LB_transfer.agi| -- language = en
2007-02-02 8:02:07|agi-VDAD_LB_transfer.agi| -- priority = 2
2007-02-02 8:02:07|agi-VDAD_LB_transfer.agi| -- rdnis = unknown
2007-02-02 8:02:07|agi-VDAD_LB_transfer.agi| -- request = agi-VDAD_LB_transfer.agi
2007-02-02 8:02:07|agi-VDAD_LB_transfer.agi| -- type = SIP
2007-02-02 8:02:07|agi-VDAD_LB_transfer.agi| -- uniqueid = 1170424906.51455
2007-02-02 8:02:07|agi-VDAD_LB_transfer.agi|AGI Variables: |1170424906.51455|SIP/telespan-007bb910|8365|SIP|V0202080146000177582|V0202080146000177582|2|
2007-02-02 8:02:07|agi-VDAD_LB_transfer.agi|+++++ VDAD START : |177582|2007-02-02 8:02:07|1.2.13|2|



Since there is no real unique id for a agiout entry it makes it really hard to determine what is causing the transfer although its right there.
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Postby mflorell » Tue Feb 06, 2007 12:11 pm

I believe I have made changes to these scripts since then, there was a small bug in that portion of the code. It would help if you could update to 2.0.2 or higher and see if that helps.

Another option is to get a diff of the agi script you are using and the one in SVN. Then you can use a tool like WinMerge to see what is different and just fix your version.
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