In group routing clarification
Posted: Mon Jul 15, 2013 2:55 pmHi,
We have vicidial install with 20 agents logged in. we have one blended campaign and one inbound only campaign. we are setting using two different caller id for both the campaigns.
We are now facing a strange problem that the inbound calls are getting transferred to both campaigns.
Is there anything I am missing here?
ViciBox 4.0.3 single server install.
VERSION: 2.8-407a
BUILD: 130709-1350
No additional software or hardware installed
Thanks
Karthik
We have vicidial install with 20 agents logged in. we have one blended campaign and one inbound only campaign. we are setting using two different caller id for both the campaigns.
We are now facing a strange problem that the inbound calls are getting transferred to both campaigns.
Is there anything I am missing here?
ViciBox 4.0.3 single server install.
VERSION: 2.8-407a
BUILD: 130709-1350
No additional software or hardware installed
Thanks
Karthik