route inbound calls based on CID match

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route inbound calls based on CID match

Postby talalshamijo » Tue Jul 16, 2013 4:32 pm

HI,

am trying to route calls to different ingroups based on CallerID match... if Caller ID match list 107, then go to ingroup A, else go to ingroup B.
created a DID pointing to ingroup A, with handling method CIDLOOKUPRL, and ingroup list ID 107.

questions:
will this check incoming calls to the DID and lookup a match in list 107, and if there is a match go to ingroup A?
what if there is no match, where can I set the (else) ingroup?

thanks
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Re: route inbound calls based on CID match

Postby mflorell » Mon Jul 22, 2013 6:14 am

This is not really a built-in feature for Vicidial, but you could write a simple web script, like PHP, to do this using the existing DID Filter Inbound Number feature.
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Re: route inbound calls based on CID match

Postby williamconley » Tue Aug 06, 2013 12:49 pm

i remember something recently about a sql filter for menus as well. with that i believe it was possible to "cascade" them to capture only the ones for each menu you want while sending non-matching to the next menu. then the menu could be used to send to the ingroup of choice (silently, if desired). yes? 8-)
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Re: route inbound calls based on CID match

Postby mflorell » Wed Aug 07, 2013 6:19 am

Qualify SQL in Call Menus will do the same kind of "match or no match" qualifications on the vicidial_list table. If there is a match then the Call Menu prompt plays, if there is no match then the call is sent to the "D" option that is set in the call menu.
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