New version of vicibox and no real-time access **SOLVED**

[russellharrower]

I have the latest vicibox installed and working (Cluster too)
But I cant for the life of me get Real-Time report screen or any of the reports working.

Vicidial Version:
VERSION: 2.8-408a
BUILD: 130711-2208

[mflorell]

What errors are you seeing?

Have you checked the apache error_log?

[DomeDan]

Check the "User Level" and "View Reports" values for the user.

[russellharrower]

we not seeing an errors, just it keeps asking me to login and does not accept my login, yet I can do everything else.

[williamconley]

did you change the user-level of the user you are trying to log in as to see this report?

to test, change that user to level 9 and make sure the user has ALL options turned on in both user and user group. be sure not to activate anything that says "block"

[russellharrower]

I will re-check it tomorrow and let you know what the result is.

[russellharrower]

here are some screenshoots I took of the issue



the above image you can see it does not show any
Real-Time Reports
Inbound and Outbound Calling Reports
Agent Reports
Time Clock Reports
Other Reports and Links

when I click the Real-Time Screen in a campaign I get a login box - and my login does not work

[russellharrower]

not sure if this will help but here are my user settings

[williamconley]

Which user group does this user belong to, and what are the permissions for that user group?

[russellharrower]

We fixed it was a user_group permission error. Stupid me.

[williamconley]

Good post back.