Hopper not loading any leads

All installation and configuration problems and questions

Moderators: gerski, enjay, williamconley, Op3r, Staydog, gardo, mflorell, MJCoate, mcargile, Kumba, Michael_N

Hopper not loading any leads

Postby miami » Tue Jul 30, 2013 7:18 am

My hopper is not letting me load any leads. I keep adding new lists but the results are the same in the debug. Please help

the results from the debug of AST_VDhopper.pl



----- DEBUG -----

TIME DEBUG: -5|-5|0| GMT: 17:17
SELECT list_id FROM vicidial_lists where ( (active='N') or ( (active='Y') and (expiration_date < "2013-07-30") ) );Inactive Lists: 3
Inactive and Expired List Leads Deleted: 0E0 |DELETE from vicidial_hopper where list_id IN('998','1000','1003');|
CALLBACK HOLD: 0|SELECT count(*) FROM vicidial_callbacks where callback_time <= '2013-07-30 12:17:56' and status='ACTIVE';|
hopper DNC count: 0
CAMPAIGNS TO PROCESSES HOPPER FOR: 1|0
Starting hopper run for 24872052 campaign- GMT: 24hours HOPPER: 500 ORDER: DOWN|N|LEAD_ASCEND
hopper DONE cleared: 0E0
hopper GMT BAD cleared: 0E0
hopper READY count: 0
campaign lists count: 2 | '1001','1002'
no lead filter defined for campaign: 24872052
leads to call count: 0
NO SHUFFLE-NEW-LEADS INTO HOPPER DEFINED FOR LEAD ORDER
NO DIALABLE LEADS FOR THIS CAMPAIGN
hopper too low (0|500) starting hopper dump
ERROR CANNOT ADD ANY LEADS TO HOPPER

SUMMARY: 1 campaigns
24872052 0 500 0
DONE. Script execution time in seconds: 0
miami
 
Posts: 1
Joined: Tue Jul 30, 2013 7:06 am

Re: Hopper not loading any leads

Postby williamconley » Tue Jul 30, 2013 12:59 pm

1) Welcome to the Party! 8-)

2) As you are obviously new here, I have some suggestions to help us all help you:

When you post, please post your entire configuration including (but not limited to) your installation method and vicidial version with build.

This IS a requirement for posting along with reading the stickies (at the top of each forum) and the manager's manual (available on EFLO.net, both free and paid versions)

You should also post: Asterisk version, telephony hardware (model number is helpful here), cluster information if you have one, and whether any other software is installed in the box. If your installation method is "from scratch" you must post your operating system and should also post the .iso version from which you installed your original operating system. If your installation is "Hosted" list the site name of the host.

If this is a "Cloud" or "Virtual" server, please note the technology involved along with the version of that techology (ie: VMware Server Version 2.0.2). If it is not, merely stating the Motherboard model # and CPU would be helpful.

Similar to This:

Vicibox X.X from .iso | Vicidial X.X.X-XXX Build XXXXXX-XXXX | Asterisk X.X.X | Single Server | No Digium/Sangoma Hardware | No Extra Software After Installation | Intel DG35EC | Core2Quad Q6600

3) Are the lists active? Are the leads "NEW" and is "NEW" a dialable status? 24 hour calling in the campaign? No filter on the campaign? Is the campaign active?

4) Happy Hunting! 8-)
Vicidial Installation and Repair, plus Hosting and Colocation
Newest Product: Vicidial Agent Only Beep - Beta
http://www.PoundTeam.com # 352-269-0000 # +44(203) 769-2294
williamconley
 
Posts: 20258
Joined: Wed Oct 31, 2007 4:17 pm
Location: Davenport, FL (By Disney!)


Return to Support

Who is online

Users browsing this forum: Bing [Bot] and 104 guests