IN/OUTbound Reports empty/missing

[rossibossi]

Hello!

My config
Ubuntu 12.04.2 LTS
Perl v5.14.2
vicidial: 2.7rc1
Asterisk: 1.8.21.0-vici-beta
dahdi-linux-complete-2.7.0+2.7.0 (need to uncoment dahdy_dummy to be compiled) and some patches to the asterisk-ubuntu startup script to run dahdy_dummy not zaptel
single server installation

Installation method: generally following docs/Ubuntu_Install.txt and consulting with docs/BASE_INSTALL.txt and striker24x7(dot)blogspot(dot)com /2013/04/step-by-step-guide-to-install-vicidial.html
BUT for all perl packages I used the deb-way of installation:

Code: Select all

sudo apt-get install apache2-mpm-prefork  build-essential iftop  lame libmysqlclient-dev libncurses5-dev libploticus0-dev libsox-fmt-all mpg123 mysql-client mysql-server mytop ntp openssh-server php5 php5-cli php5-dev php5-mysql  ploticus screen sipsak sox subversion subversion-tools unzip libcurl3 curl perl  libscalar-list-utils-perl libdbi-perl libdbd-mysql-perl libnet-server-perl libnet-telnet-perl libunicode-map-perl libjcode-perl libole-storage-lite-perl libspreadsheet-writeexcel-perl libproc-processtable-perl libspreadsheet-parseexcel-perl libmail-sendmail-perl libasterisk-agi-perl ttyload

So the problem:
Vicidial is working and several agents in a campaign answer incoming calls and phoning manually but when we go to the reports pages:
vicidial/AST_CLOSERstats.php
vicidial/AST_VDADstats.php
etc.
we got nearly all values as 0 except: Average Wait time between calls and Productivity Rating...
The agents reports seems OK.

What is more, when I look into the code and corresponding log tables where the reports come from I see:

• vicidial_closer_log
• live_inbound
• live_inbound_log
• vicidial_log
• vicidial_cpd_log

being empty...

Any suggestions ?

[williamconley]

Get yourself a nice VMware/vSphere install of the same version but using an .iso installer (Vicibox 4.0.3 or 5.0.0) and set up a test agent and see if those logs populate. And then you have a nice comparison box capable of a single call at a time for testing.

WHY are you not installing with Vicibox? (Have to ask)

[rossibossi]

WHY are you not installing with Vicibox? (Have to ask)

There was Ubuntu already installed and changes were not desired.

What SVN revision is the archive astguiclient_2.7rc1.zip that is on sourceforge?
Or you suggest moving the real server to the latest at trunk?

[williamconley]

2.7 is a branch. trunk is trunk. SVN revision is different for each of them.

if you want 2.7, you would install via SVN from the latest SVN revision from that branch, or simple code download (the zip file you found). but the svn from that branch will always be the latest for that branch (since the release is a moment in time ... SVN will always be At or After that moment).

but I would recommend upgrading to latest trunk, since that's what you asked.

i would also say that your likelihood of success is much higher if you just load it from the .iso. "not desired" changes notwithstanding, you would be wise NOT to share this server with other processes. and you would be wise to install a stock system from the .iso. unless you are masochistic, in which case you are definitely on the right track. LOL

[rossibossi]

Ok, seems that we didn't have the group name in the list of "Inbound Groups" at AST_CLOSERstats.php and we were trying with the default AgentDirect. Dummy not to notice and still trying to get reports )...
Hopefully we found the solution here: viewtopic.php?f=4&t=27874#p99763
In between I moved vicidial to trunk( r2010).

We use Ubuntu on hetzner.de and installing from ISO would be not supported on kernel problems (as it happened to be our case) with custom OS installation.
Anyway, thanks for the help:)!

If I have time will try to make PPA for Ubuntu users for easy installing vicidial.