vicidial.org

Hi Matt, this is the scenario:

Very often when an agent is making a sale, the information of the deals are not the same that my DataBase, for different reasons, like the address, name of the custormer, etc. OK, the agent request the new information to the customer and do a Consultative transfer to finish the sale.

How can the agent pass that new information to the inbound campaign?
Is it posible? May be recording that new information in some way.

PD.
I will use that information with a webform and an iframe.
Could be usefull to pass that new information, for now I can just transfer the old information from the database

Thanks

I just updated SVN this morning to have the customer info changes update to the database right before a CXFER or AXFER(consultative transfer)

As for a web form or SCRIPT iframe, they would just need to update the database before the call is transferred.

Very nice, thanks a lot Matt

What data fields can be updated? Only Comments field?
I have noticed that this also works when Callback is used

All customer information, like first_name, address1, etc.