QC Module - Current/Bugs?
Posted: Fri Aug 23, 2013 10:45 amHi All,
Vicibox Install | Version: 2.8b0.5 | SVN Version: 2005
I have installed two vici systems and both require rudimentary Quality Control. I have had some issues with the QC module, detailed below. I just want to know whether the module shipped with Vicibox is current and whether I should install the latest from the Pound Team? Has anyone else had any of these issues? This became part of a discussion in another thread that went dead and off topic so I am just posting it here as it is becoming a concern.
Thanks for your time,
Rudolf
Issues:
i) When I fail a call and need to reschedule it, I need to click submit, click "Go back to re-modify this QC lead", and then only can I schedule it.
ii) When scheduling - the "qc/images/cal.gif" is missing so I only found the calendar by trial and error.
iii) The call back is automatically scheduled for the QC agent, not the original agent, the QC agent has to scroll up, copy and paste the original agent number in. (This is very minor
)
iv) When entering a campaign quality control queue, I am presented with four columns : Lead ID, NAME, Last Modified and UserID. THe issue is that when I click user ID, the hyperlink takes me to the campaign page with the campaign number equal to the user ID. That is, if user 40001 handled the call, the hyper link over 40001 points to "http://192.168.200.197/vicidial/admin.php?ADD=31&campaign_id=40001". This is a bug obviously?
Vicibox Install | Version: 2.8b0.5 | SVN Version: 2005
I have installed two vici systems and both require rudimentary Quality Control. I have had some issues with the QC module, detailed below. I just want to know whether the module shipped with Vicibox is current and whether I should install the latest from the Pound Team? Has anyone else had any of these issues? This became part of a discussion in another thread that went dead and off topic so I am just posting it here as it is becoming a concern.
Thanks for your time,
Rudolf
Issues:
i) When I fail a call and need to reschedule it, I need to click submit, click "Go back to re-modify this QC lead", and then only can I schedule it.
ii) When scheduling - the "qc/images/cal.gif" is missing so I only found the calendar by trial and error.
iii) The call back is automatically scheduled for the QC agent, not the original agent, the QC agent has to scroll up, copy and paste the original agent number in. (This is very minor
)iv) When entering a campaign quality control queue, I am presented with four columns : Lead ID, NAME, Last Modified and UserID. THe issue is that when I click user ID, the hyperlink takes me to the campaign page with the campaign number equal to the user ID. That is, if user 40001 handled the call, the hyper link over 40001 points to "http://192.168.200.197/vicidial/admin.php?ADD=31&campaign_id=40001". This is a bug obviously?