vicidial.org

VERSION: 2.6-373a
BUILD: 120810-1018
Install VIcibox Server
Installed with ViciBox.i686-4.0.1.iso
Asterisk 1.4.21.2

Looking for any advice on this situation.

I am losing my caller ANI in the IVR and cannot figure out a way to retain it.

Here is the call flow:

Call comes inbound on DID
Points to Ingroup1
Ingroup drops to call menu
Call menu (on push 1) sends to callmenu 2 (push 1) to call menu 3
Call menu 3 throws it to ingroup2 on push 1
Ingroup2 has both agents and remote agents on it.

It appears that once the call makes it through the call menu and sends to ingroup2 it spits out something like Y82609450700010106 for all agents.

I have tried everything I can think of. It appears from the help context that I should have the DID on CLOSER the Ingroup on CUSTOMERCLOSER and the Call Menus on CLOSER. I tried that as well as every variation of CLOSER, CID, ANI, etc. that I had available and nothing seems to work.

Any help is appreciated!

I would suggest upgrading to see if the problem has been fixed in the last year since the version you have.

Thanks for the response.

Apologies, I just looked and I didn't realize my tech had upgraded it. I have :

VERSION: 2.8-403a
BUILD: 130510-1350

For remote agents, if they are on-hook you can select the caller ID that they receive. Have you tried this?

Hi remote agents are not on hook. Not sure if you meant it can pass a fixed CID or the specific Caller ANI, but we would need caller's ANI passed through each time.

But alleluia! I did get this working last night.

I had to put the DID on CIDLOOKUP, ingroup CUSTOMERCLOSER and call menus CLOSER. Guess that was the only combination I haven't tried yet. But if I put the DID to CLOSER it doesn't log the ANI nor show on list look up. If I put on ANI it has the ANI/phone blank in lead ID. But CIDLOOKUP seems to work.

Thanks for the quick responses.