vicidial.org

Hi All,

Currently I'm only familiar in administrating outbound call, As day goes by we have a new client and another campaign and configuration will be set, The operations goes like this we will still be doing predictive dialling outbound calling but an addition is added that when a call is about to finished and a sales is made the agent will transfer the call to a specific number. My problem is how to do this call transfer step by step.

Hope some one can help me, Thanks.

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I suggest you read the manager manual

rrb555 wrote:I suggest you read the manager manual

Please.....

check the below link , it might help you

http://goautodial.org/projects/goautodi ... Calling_30

striker wrote:check the below link , it might help you

http://goautodial.org/projects/goautodi ... Calling_30

Hi,
Thanks for replying,
We are not using the go autodial web interface.We use softphone the agent web interface in vicidial.

The scenario goes like this, after the agent speaks to the customer it will park the call and dial another number manually to inform that a transfer call will be send and when finished confirming the agent will be back to the original customer and now execute the call transfer.