vicidial.org

hi
my vicidial installation i s workuing fine and i have installed as per scratch install
the only problem i am facing is transfer to ivr syatem
i am using x100p as timeing for VoiP with vici 2. and asterisk 1.2 (latest) with eyebeam softphone
now when i hv to transfer a call to ivrs system (at clients end) every thing goes fine as it ask for user no wich if send through dtmf goes fine and the it ask for "Press # to continue" when i press # and send it through DTMF there is a long beep and they a prompt and them it says transfered and the it says the extension is not valid please try again. but if a diall from a normal pstn line it goes through (i am using g729 ) and all other things are working fine do i have to add some thing more in extensions.conf
thaks

Meetme does not pass through DTMF from VOIP channels. I would recommend having your agents use the Send DTMF form on the vicidial.php screen to send the #.

and if i use only eyebeam for manual call
what alteration should i make in extensions.conf ????
as doing it from there also saya the same massages
waiting for your reply
thanks

Please check with your provider as to what format you want the dtmf in. If you are using compression, i suggest you use an out of band setting like rfc2833.

We have over two dozen asterisk installations and have had DTMF issues whenever we had VoIP with G729 - more so when meetme is involved.

there are a few providers with whom DTMF has worked fairly well - inphonex.com, for instance. it does look like they use asterisk as well but the call hits a SIP Proxy first. don't know if that has anything to do with the dtmf accuracy.