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no answers auto showing up as new lead

PostPosted: Tue Sep 10, 2013 4:27 pm
by reazali23
hi,

"no answers auto" are showing as "new leads" in my lists.

please help.

thanks,

Re: no answers auto showing up as new lead

PostPosted: Tue Oct 01, 2013 9:49 pm
by williamconley
1) Welcome to the Party! 8-)

2) As you are obviously new here, I have some suggestions to help us all help you:

When you post, please post your entire configuration including (but not limited to) your installation method and vicidial version with build.

This IS a requirement for posting along with reading the stickies (at the top of each forum) and the manager's manual (available on EFLO.net, both free and paid versions)

You should also post: Asterisk version, telephony hardware (model number is helpful here), cluster information if you have one, and whether any other software is installed in the box. If your installation method is "from scratch" you must post your operating system and should also post the .iso version from which you installed your original operating system. If your installation is "Hosted" list the site name of the host.

If this is a "Cloud" or "Virtual" server, please note the technology involved along with the version of that techology (ie: VMware Server Version 2.0.2). If it is not, merely stating the Motherboard model # and CPU would be helpful.

Similar to This:

Vicibox X.X from .iso | Vicidial X.X.X-XXX Build XXXXXX-XXXX | Asterisk X.X.X | Single Server | No Digium/Sangoma Hardware | No Extra Software After Installation | Intel DG35EC | Core2Quad Q6600
___________
3) Your carrier dialplan is likely flawed and does not include the agi line. This line is a requirement - see this example:

Code: Select all
exten =>_61NXXNXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
exten =>_61NXXNXXXXXX,2,Dial(${DIAL7TRUNK}/${EXTEN:1},,tTor)
exten =>_61NXXNXXXXXX,3,Hangup
Line 1 and 3 are not "optional", they are required for proper operation.

Re: no answers auto showing up as new lead

PostPosted: Tue Oct 08, 2013 2:31 pm
by reazali23
VERSION: 2.8-408a
BUILD: 130711-2208

Re: no answers auto showing up as new lead

PostPosted: Tue Oct 08, 2013 3:26 pm
by williamconley
and the carrier dialplan entry?

admin->carriers-> "Dialplan Entry" ....?

Re: no answers auto showing up as new lead

PostPosted: Wed Oct 09, 2013 8:50 pm
by reazali23
exten => _61NXXNXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _61NXXNXXXXXX,2,Dial(SIP/net2phone66_142/${EXTEN:1},,tTor)
exten => _61NXXNXXXXXX,3,Hangup

here you go

thanks

Re: no answers auto showing up as new lead

PostPosted: Wed Oct 09, 2013 10:06 pm
by williamconley
Can you provide Asterisk CLI output from a sample call that ended up as NEW after being called?