vicidial.org

hello Sir

how can I forward Incoming DID call to Extensions . Appropriate your help .

DID Route -> Exten> 1234

I can fw only single ext . IS it possible fw to different more ext ??

Asterisk 1.4.44-vici

ISO ::ViciBox.x86_64-4.0.3.iso
ViciBox Server v.4.0!
SVN Version: 1953
DB Schema Version: 1341
Server :Cluster
VERSION: 2.6-396a
BUILD: 130402-2322

: No senguma , No other SW install

option1
Create a Ingroups
Create some remote agengts (check vicidial manager manual to create remote agent options) by selecting the above ingroup
Point your DID to that Ingroup
based on the ring startegy the phones will ring.


option2
create a custom dial as below to ring all the extensions simultaneously
exten => 1234,1,Dial(SIP/100&SIP/101&SIP/102&SIP/103)
exten => 1234,2,Hangup

Poitn your DID to exten=> 1234

Nice Striker .. very helpful .

Hello Striker

where should I set Dial plan ? Is Inbound Carrier in Dial Plan Entry or Outbound Carrier ? Also should I create an ext 1234 ? please advise

Thank you Striker. Using the remote agents and on-hook it works like a charm. I appreciate the assistance. but I need to learn Dial Plan also .let me know details where should i set dial plan please.

you can set it in carriers or manually in asterisk

you can put that directly in extensions.conf

vi /etc/asterisk/extensions.conf

under default context enter that dialpaln

[default]
...............................
.........................

Thanks a Lot Striker ,

Very good solution. But kind of a bandaid. And not upgrade proof. And requires command line access for each tiny change ...

So a more "Vicidial-ish" solution would be:

Create a campaign for this solution. Then an Ingroup and add the ingroup to the campaign. Set the "Next Agent Call" field to "ring all". Then a user for each phone. Then create a remote agent for each phone (which will require the use of that user just created ...) which would need only the extension number for the phone. Then you will be able to change each remote agent to active or inactive to add them to the ring_all of the ingroup. You can also allow the agents direct access to the remote agent interface to allow them to log themselves in/out during the day (if they want to shut their phone up ... or are on vacation for a few days it may be good to silence the phone ...).

Beware using the existing user if they are also going to act as logged in agents, since this would require deactivating the remote agent who would otherwise already be logged in as that user. Best to create a new user to avoid the overlap.

Admittedly complex, but once configured will have statistical reports available and be easily modified within the Vicidial interface. You'll even get a RealTime screen to watch for that new campaign to see who has been answering the phone all day (and who hasn't!) and who is on the phone right now.

ThANKS DEAR !! lET ME TRY :d