How to not dial a state

[DruRoland]

We have lists with many states, and we need to drop calling one particular state's area codes temporarily for one campaign. It looks like Internal list/Other list areacode DNC setting in the campaign might work, but it also looks like it'll status leads DNCC, which I'd like to avoid for when we resume dialing that state.

I can create a custom dialplan that drops all calls to the states area codes, but that seems kinda klugy.
Anyone know how to do this?

[williamconley]

filter by state

Code: Select all

upper(state) not in ('NY')

or by area code

Code: Select all

left(phone_number,3) not in ('608','407','212')

[DruRoland]

Thanks William, that works much better.

[williamconley]

That's not how you say "thanks" ... you say it by sticking around and helping a few newbies. After all, it would appear you have a pretty good handle. Drop by once a day and answer one "not answered" question. You'll feel better (and probably learn something) every day.

Glad to help.