Agent Performance Detail Issue

[BraunVici]

We are having an issue with the agent performance, every job when the interviewers dial the hours are completely off and incorrect. A interviewer can dial for 5 minutes but it will say 2 hours.
How can we permanently fix this? We are running version 2.8-403.

[BraunVici]

any luck for this?

[BraunVici]

1000 views no response?

[DomeDan]

1) Welcome to the Party!

2) As you are obviously new here, I have some suggestions to help us all help you:

When you post, please post your entire configuration including (but not limited to) your installation method and vicidial version with build.

This IS a requirement for posting along with reading the stickies (at the top of each forum) and the manager's manual (available on EFLO.net, both free and paid versions)

You should also post: Asterisk version, telephony hardware (model number is helpful here), cluster information if you have one, and whether any other software is installed in the box. If your installation method is "from scratch" you must post your operating system and should also post the .iso version from which you installed your original operating system. If your installation is "Hosted" list the site name of the host.

If this is a "Cloud" or "Virtual" server, please note the technology involved along with the version of that techology (ie: VMware Server Version 2.0.2). If it is not, merely stating the Motherboard model # and CPU would be helpful.

Similar to This:

Vicibox X.X from .iso | Vicidial X.X.X-XXX Build XXXXXX-XXXX | Asterisk X.X.X | Single Server | No Digium/Sangoma Hardware | No Extra Software After Installation | Intel DG35EC | Core2Quad Q6600


3) Its probably a lot of bots in those 1000 views

Post an example of the issue and post the content of the database table vicidial_agent_log for the user in the example

also, in this topic viewtopic.php?f=4&t=29671 I asked "Is this something that has been working but started to show the wrong data recently?" which I still wait to get an answer on