Outbound call log setting all status's to DISPO

[amjohnson]

Version: 2.8b0.5
SVN Version: 1998
DB Schema Version: 1352

For some reason a new webserver/telco server combined machine recently added to my cluster to run an off site office is having some difficulty.. All of the status's in the outbound log are showing 'DISPO' and all the reporting based on the outbound call log is also not correct. While the outbound log is not correct the agent activity log seems to be ok.

Any ideas here are some samples.


OUTBOUND CALLS FOR THIS TIME PERIOD: (10000 record limit) [DOWNLOAD]
# DATE/TIME LENGTH STATUS PHONE CAMPAIGN GROUP LIST LEAD HANGUP REASON
1 2013-09-22 09:30:37 4 DISPO 4012474732 XXXXX MANAGERS-SOUTH 131 21895174 CALLER
2 2013-09-22 09:30:19 3 DISPO 2033734880 XXXXX MANAGERS-SOUTH 131 21847639 CALLER
3 2013-09-22 09:18:41 12 DISPO 4012534289 XXXXX MANAGERS-SOUTH 131 21896220 AGENT
4 2013-09-22 09:18:19 11 DISPO 4012472613 XXXXX MANAGERS-SOUTH 131 21895092 AGENT
5 2013-09-22 09:18:08 5 DISPO 4012451784 XXXXX MANAGERS-SOUTH 131 21892333 AGENT
6 2013-09-22 09:17:20 5 DISPO 4012450655 XXXXX MANAGERS-SOUTH 131 21892073 CALLER

AGENT TALK TIME AND STATUS: [DOWNLOAD]
STATUS COUNT HOURS:MM:SS
DISPO 978 4:13:12
INCALL 2 0:00
XFER 5 6:10
TOTAL CALLS 985 4:19:22

[amjohnson]

[Solved]!!
BTW the installer was ViciBox Redux v.4.0.3 released

This turned out to be as simple as the php timezone was set to UTC while the system time was set to PST/LA .. I discovered that the reports were a day ahead but only in the evening and when I fixed that to fix the report data it also fixed the log entries... I'm guessing the database could not complete a proper join on the data to populate the database correctly.... But at least it was an easy fix..


edit /etc/php5/apache2/php.ini with either vi or nano

search for date.timezone

mine was:

date.timezone = 'UTC'

I changed it to:

date.timezone = America/Los_Angeles

Not sure how this happened or why other than the fact that the server was originally installed without web services I'm guessing the installer only set the timezone if it was told it was going to be a web server also.

Anyways hope this helps someone else sometime..

-Andrew

[williamconley]

good postback!