vicidial.org

I can't seem to access my Audio Store. I can upload a file no problem, but when I click on audio chooser in any menu, I just get a white, blank, popup. It doesn't tell me access denied, so I know the user I am using has access to use it.

Not sure what the issue is. Any help is greatly appreciated. Thank you.

What does

Code: Select all

 ls /var/lib/asterisk/sounds

display? Do you see your audio files there?

What does

Code: Select all

 ls -l /var/lib/asterisk

display? Does it show something like

Code: Select all

 drwxrwxrwx 13 root     root     65536 2013-09-25 14:27 sounds

Ok the first one shows all of the sound files. I don't see the one I uploaded though.

The second one shows me this:

Code: Select all

total 56
drwxr-xr-x  2 root root  4096 Aug 24 08:39 agi-bin
-rw-r--r--  1 root root  8192 Sep 25 17:36 astdb
drwxr-xr-x  2 root root  4096 Sep 16 06:45 default
drwxr-xr-x  2 root root  4096 Aug 24 08:39 images
drwxr-xr-x  2 root root  4096 Aug 24 08:39 keys
drwxr-xr-x  2 root root  4096 Aug 24 08:39 moh
drwxr-xr-x  2 root root  4096 Aug 24 08:39 mohmp3
drwxrwxrwx 10 root root 20480 Aug 24 08:39 sounds
drwxr-xr-x  2 root root  4096 Aug 24 08:39 static-http


In system settings check out the 'Sounds Web Directory' settings, you will see a random string 'name'. Go (on the CLI) to /srv/www/htdocs/<weird-name> and see if the audios are there.

In the system settings menu there is an option: "Central Sound Control Active" Try turning that 'on' and then go into your server settings Admin > Servers > <server-name-here> and select 'Y' on Sounds Update. Hit Submit. Give it a couple of minutes and check both directories.

Ok so I tried to go to that directory and it doesn't even exist. Should I create it?

And the Central Sound Control was already set to Active, but I ran the Sounds Update in the Server settings and still the same issue. Just a blank white screen when the audio store pops up.

Yeah, go ahead and create it. Make sure you either www-own it or chmod-777 it. Try uploading the file again and let me know....

Ok I created it and still same blank box....

Have you uploaded an audio file? Go ahead and upload one, then, on the CLI enter

Code: Select all

updatedb

and then

Code: Select all

locate <enter-name-of-file-you-uploaded>

It wil show you the location where the file is (if it uploaded). If it returns no results go ahead and check on /var/log/apache/error.log see if there were any errors while uploading....

Let me know how it goes...

Still no dice. Nothing in the error log what so ever. If I click on the log link of the audio store, I can see the file was uploaded. At least that's what it says. But I can't find it anywhere on my server and the white box still comes up.

This normally works for me along with a reboot also be sure that Sounds Web Server: is set on the correct IP for your server. After you reboot upload a sound file via the audio store uploader via admin.php and then the directory will appear.

mkdir /var/www/html/5wf55gk458y8nh0j55zpsr7yjd3wy1

chmod 0777 /var/www/html/5wf55gk458y8nh0j55zpsr7yjd3wy1

/usr/share/astguiclient/ADMIN_audio_store_sync.pl --upload

Also do the

Code: Select all

updatedb
locate <name-of-file>

Yes! Worked like a charm gers55. Thank you very much. And thanks to you too GaD!

@gers55 this worked for me too!

nice Tutorial guys, it worked for me too.

Worked for me too.