I have 10 agents logged in and have the ratio dialing set to 10 to 1 and only 45 calls are being placed.
The percentage limit is not over the max. Any reason this is happening?
VICI dial not dialing at correct ratio
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VICI dial not dialing at correct ratio
by BraunVici » Tue Sep 24, 2013 8:42 pm
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Re: VICI dial not dialing at correct ratio
by Damionte » Wed Sep 25, 2013 3:41 pm
You have 10 agents logged in.
How many are usually available at a time? Can you do perhaps a screen shot?
How many are usually available at a time? Can you do perhaps a screen shot?
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Re: VICI dial not dialing at correct ratio
by GaD » Wed Sep 25, 2013 6:33 pm
Also add the
that is displayed on the top of the Realtime Display that shows ALL CAMPAIGNS (if more than one) campaigns.
- Code: Select all
TRUNK SHORT/FILL: 0 / 0
that is displayed on the top of the Realtime Display that shows ALL CAMPAIGNS (if more than one) campaigns.
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