vicidial.org

Posted: **Fri Sep 27, 2013 12:55 pm**

When I do a manual dial, it appears "STATUS: Called: (650)050-0 UID: XXXXXXXXXXXXXXXXX"

But, as in incoming call as outgoing non-manual dial, it appears "STATUS: Incoming: (650)050-0 UID: XXXXXXXXXXXXXXXXX"

There are any way to tell them apart? :roll:

Posted: **Fri Sep 27, 2013 4:35 pm**

Using Real-Time Main Report

Posted: **Tue Oct 01, 2013 10:10 am**

I want that the agent knows it. The agent should not have real time report access.

Posted: **Tue Oct 01, 2013 11:07 am**

If I set Get Call Launch in the in-group, it wil launch only for incoming calls and not for outbound calls?

Posted: **Tue Oct 01, 2013 4:04 pm**

The agent can see the status line at the top of the agent screen which will include the ingroup name AND COLOR if the call is inbound. Use striking colors to be sure they notice.

Posted: **Sat Oct 05, 2013 10:58 am**

Ok, thanks. :mrgreen:

vicidial.org

How can I to know if a call is incoming or outgoing?

How can I to know if a call is incoming or outgoing?

Re: How can I to know if a call is incoming or outgoing?

Re: How can I to know if a call is incoming or outgoing?

Re: How can I to know if a call is incoming or outgoing?

Re: How can I to know if a call is incoming or outgoing?

Re: How can I to know if a call is incoming or outgoing?