The MM ans SS of real time monitoring is not working

[argcensus]

Hi guys,

I just want to ask regarding with real time monitoring. The MM:SS of the real time report is not working, it stock with 00:00, i also click the GO button on the top of the webpage but still its stock on 00:00. Before its working, but this week, we noticed that the 00:00 is not working.

Thank you in advance.

[williamconley]

1) Welcome to the Party!

2) As you are obviously new here, I have some suggestions to help us all help you:

When you post, please post your entire configuration including (but not limited to) your installation method and vicidial version with build.

This IS a requirement for posting along with reading the stickies (at the top of each forum) and the manager's manual (available on EFLO.net, both free and paid versions)

You should also post: Asterisk version, telephony hardware (model number is helpful here), cluster information if you have one, and whether any other software is installed in the box. If your installation method is "from scratch" you must post your operating system and should also post the .iso version from which you installed your original operating system. If your installation is "Hosted" list the site name of the host.

If this is a "Cloud" or "Virtual" server, please note the technology involved along with the version of that techology (ie: VMware Server Version 2.0.2). If it is not, merely stating the Motherboard model # and CPU would be helpful.

Similar to This:

Vicibox X.X from .iso | Vicidial X.X.X-XXX Build XXXXXX-XXXX | Asterisk X.X.X | Single Server | No Digium/Sangoma Hardware | No Extra Software After Installation | Intel DG35EC | Core2Quad Q6600

3) Check for crashed tables

Code: Select all

mysql asterisk -e "show table status where comment like '%crashed%'" --user=cron -p1234

[argcensus]

Hi

Im new for vicidial and im not the one who set up our vicidial, for the server it is cluster. the configuration of the phones is on another server but the web interface is accessed by another server so i think it is a cluster type. it is dedicated server. We also used eyebeam.

i tried to execute the command from mysql but no result.

[argcensus]

HI

this is the only info i can give for the version of the vici dial Asterisk 1.4.21.2

[DomeDan]

3) Check for crashed tables

Code: Select all

mysql asterisk -e "show table status where comment like '%crashed%'" --user=cron -p1234

or it might be the php timezone setting.
find the file php.ini and check the setting date.timezone
might be located here /etc/php5/apache2/php.ini but that depends on your install, and you didn't provide that information...

[williamconley]

HI

this is the only info i can give for the version of the vici dial Asterisk 1.4.21.2

Your Vicidial Version is in the left bottom corner of most Administration Pages. Required for support requests. Include the Build number with it.

Hi

Im new for vicidial and im not the one who set up our vicidial, for the server it is cluster. the configuration of the phones is on another server but the web interface is accessed by another server so i think it is a cluster type. it is dedicated server. We also used eyebeam.

i tried to execute the command from mysql but no result.

If you executed it and it did not toss an error or return any results, you have no tables marked as crashed.

However, if you did not install your system, and don't even know how to acquire your version information, I will need to approach this from a different direction.

Have these numbers ever worked? Is this system live, and if so ... for how long has it been up?

[argcensus]

HI,

The Version and the build version is 2.2.1-237 and build version is 100510-2015.

Yes it is working before. and the up time i think is more than a year now. i noticed that the error occurred when i changed the time zone because im trying to change it and based the time zone to Philippines time zone but i cant get the exact time zone for us so i decided to select at least 4 hours advance to our time zone and i also noticed that the timezone of the system and timezone of the web is different. 1hour advance from web to system time.

Im sorry if i dont have lots of knowledge in terms of vicidial specially the build setting etc.

Can you help me finding exact time zone for us? Phil timezone to be exact.

[williamconley]

1) Why are you changing the time zone?

2) When you change TZ in the OS, you must also change it in php.ini ("locate php.ini" to find both of them and change both).

3) UPGRADE! You are using a very old installation. You would probably enjoy a fresh install and then bring over and upgrade just your DB. Then you'd have a fresh install with proper TZ settings that happened during installation and still have all your data. And a lot more toys and bug fixes.

[argcensus]

Hi Wiliam,

I need to change the timezone for reporting purposes because they need the report per day. because if we will based the US timezone it will over lap our Time here in the philippines. I already change the timezone using setup in asterisk but the problem is when i change the timezone in the system let say for example i selected GMT -8, the system is GMT but under vici web it is delayed buy 1 day. i already changed the timezone under server in vicidial web but same issue.

I tried to search the php.ini but cant find the location under etc. it doesn't have php5 directory

I want to upgrade but i dont know how to install the vici i want to learn. specially on configuration but i need some one who can teach me. im not into linux so its hard for me to search and try the installation by my own self. im sorry