callback problem

[mati]

Hi,

My agents schedule callbacks some as useronly some as anyone. Some of useronly callbacks are dialed for other agent. They say that of useronly callbacks disapear (the number of callbacks in web client decreases).

[mflorell]

We have never noticed this problem. What build of vicidial.php are you using?

Can you post the vicidial_callbacks records and vicidial_log records for some examples?

[mati]

version 1.1.87 BUILD: 60816-1715
vicidial_agent_log
+--------+---------------------+--------+
| user | event_time | status |
+--------+---------------------+--------+
| 0001WR | 2006-09-01 13:59:19 | CBHSta |
| 0015WR | 2006-09-01 14:18:54 | SALE |
| 0001WR | 2006-09-01 14:21:02 | NI |
| 0001WR | 2006-09-01 14:24:01 | NI |
| 0024WR | 2006-09-01 14:30:51 | N |
| 0001WR | 2006-09-01 14:34:09 | K2 |
+--------+---------------------+--------+
6 rows in set (0.23 sec)
1. agent one schedule the callback
2. agent two sale conversation
3-5 agent one trying to callthis client manualy

vicidial_callbacks
1597 | 14158 | 131 | TESTOWA | INACTIVE | 2006-09-01 14:04:14 | 2006-09-01 14:00:00 | 2006-09-01 14:18:59 | 0001WR | USERONLY | ala

call_log the phone number is changed
| 1157111953.2945001 | Local/911111111111@default-1129,2 | | Local | 192.168.1.244 | 911111111111 | | V0901135912000014158 | 2006-09-01 13:59:13 | 1157111953 | 2006-09-01 13:59:28 | 1157111968 | 15 | 0.25 |
| 1157113118.3475001 | Local/911111111111@default-3aaa,2 | | Local | 192.168.1.244 | 911111111111 | | V0901141838000014158 | 2006-09-01 14:18:38 | 1157113118 | 2006-09-01 14:18:58 | 1157113138 | 20 | 0.33 |
| 1157113331.3631999 | Local/8600051@default-3540,1 | | Local | 192.168.1.244 | 911111111111 | | M0901142211000014158 | 2006-09-01 14:22:11 | 1157113331 | 2006-09-01 14:22:13 | 1157113333 | 2 | 0.03 |
| 1157113463.3722000 | Local/8600051@default-61b0,1 | | Local | 192.168.1.244 | 911111111111 | | M0901142423000014158 | 2006-09-01 14:24:24 | 1157113464 | 2006-09-01 14:24:26 | 1157113466 | 2 | 0.03 |
| 1157113880.4107001 | Local/8600053@default-2b87,1 | | Local | 192.168.1.244 | 911111111111 | | M0901143119000014158 | 2006-09-01 14:31:20 | 1157113880 | 2006-09-01 14:31:22 | 1157113882 | 2 | 0.03 |
| 1157114099.4295001 | Local/8600051@default-d475,1 | | Local | 192.168.1.244 | 911111111111 | | M0901143459000014158 | 2006-09-01 14:34:59 | 1157114099 | 2006-09-01 14:35:51 | 1157114151 | 52 | 0.87 |

[mflorell]

What is this status "CBHSta"?

[mati]

CBHSta appears after translation. It was CBHOLD.
in vdc_db_query.php in english I have only
if ( ($dispo_choice == 'CBHOLD') and (strlen($CallBackDatETimE)>10) )
in polish I have extra one
## If RozmowaBK, change vicidial_callback record to INACTIVE
if (eregi("CALLBK|CBHStary", $dispo))
{
$stmt="UPDATE vicidial_callbacks set status='INACTIVE' where lead_id='$lead_id';";
if ($format=='debug') {echo "\n<!-- $stmt -->";}
$rslt=mysql_query($stmt, $link);
}

[mflorell]

What language are you using?

That should be changed to match whatever you are using for CBHOLD so that it will work properly.

[mati]

I translate agent interface to polish and send the file to you. You send me back the files.

[mflorell]

Got it. I just needed to know which one to look at. I will work on this this afternoon.