vicidial.org

Posted: **Wed Feb 28, 2007 2:41 pm**

Having some wierdness with my closer reports the times are skewed way off I've tested this with calls lasting less than 2 minutes yet here is the result of my report

Code: Select all: VICIDIAL: Auto-dial Closer Stats 2007-02-28 13:39:53 ---------- TOTALS Total Calls placed from this Campaign: 4 Average Call Length for all Calls: 86257 seconds ---------- DROPS Total DROP Calls: 0 0% Average hold time for DROP Calls: 0 seconds ---------- QUEUE STATS Total Calls That entered Queue: 1 25% Average QUEUE Length for queue calls: 73.00 seconds Average QUEUE Length across all calls: 18.25 seconds ---------- AGENT STATS +--------------------------+------------+----------+--------+ | AGENT | CALLS | TIME M | AVRG M | +--------------------------+------------+----------+--------+ | 3260 - Jose | 1 | 3064:33 | 3064:33 | | 5000 - Art | 2 | 2685:53 | 1342:56 | +--------------------------+------------+----------+--------+ | TOTAL Agents: 2 | 3 | 5750:26 | 1916:49 | +--------------------------+------------+----------+--------+

Posted: **Wed Feb 28, 2007 4:46 pm**

Can you post the associated vicidial_closer_log records?

How are the calls going to these agents?

what version of astGUIclient?

Posted: **Wed Feb 28, 2007 5:10 pm**

2.0.3

calls come in via a DID directly into these campaigns based on in-groups

Code: Select all: +-------------+---------+---------+-------------+---------------------+-------------+------------+---------------+--------+------------+--------------+------+----------+-----------+---------------+ | closecallid | lead_id | list_id | campaign_id | call_date | start_epoch | end_epoch | length_in_sec | status | phone_code | phone_number | user | comments | processed | queue_seconds | +-------------+---------+---------+-------------+---------------------+-------------+------------+---------------+--------+------------+--------------+------+----------+-----------+---------------+ | 37216 | 0 | 0 | SD | 2007-02-28 10:58:33 | 1172681913 | NULL | NULL | N | 1 | | 5000 | AUTO | N | 0.00 | | 37213 | 0 | 0 | SD | 2007-02-28 10:55:43 | 1172681743 | 1172681825 | 82 | N | 1 | | 5000 | AUTO | N | 0.00 | | 37222 | 0 | 0 | SD | 2007-02-28 11:02:16 | 1172682136 | 1172682156 | 183873 | DNC | 1 | | 3260 | AUTO | N | 0.00 | | 37223 | 0 | 0 | SD | 2007-02-28 11:02:39 | 1172682159 | 1172682274 | 161071 | DONE | 1 | | 5000 | AUTO | N | 73.00 | +-------------+---------+---------+-------------+---------------------+-------------+------------+---------------+--------+------------+--------------+------+----------+-----------+---------------+

Posted: **Thu Mar 01, 2007 3:19 am**

Would you possibly have more than 1 server? are the times on them syncd?

I don't see anything strange here really, do you have agiout of these calls starting and ending?

Posted: **Thu Mar 01, 2007 11:50 am**

yea I dont see any issues either.. the times are synced properly between all 4 servers..

Posted: **Fri Mar 02, 2007 6:56 am**

I have tried and cannot duplicate this on my systems, so I'm not sure how it happened.

Posted: **Wed Apr 04, 2007 10:03 pm**

I have noticed that in my vicidial_closer_log there are some records like this

closecallid lead_id list_id campaign_id call_date
10 45355 NULL CL_HDP1_L 2007-04-04 21:19:36
11 45357 NULL CL_HDP1_L 2007-04-04 21:20:17
1 42749 2603 CL_HDP2_L 2007-03-27 10:05:04

As you can see, some have the list_id as NULL and one of them have a value, why?
Could this affect any function of the server?

Posted: **Fri Apr 06, 2007 2:40 pm**

If you aren't using the latest SVN codebase, there are some bugs in that portion of the CLOSER code, it has been fixed recently.

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