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Need help on Remote Agents
Posted:
Wed Feb 28, 2007 5:11 pmby xxttxxtt
Hi, first off I would like to give my praise on what a great jobs you guys are doing with the program.
My problem is that I am running the political survey and wanted the push 1 to be transfered to a remote agent on a certain telephone number at their home. How would i go about doing this.
Posted:
Thu Mar 01, 2007 3:23 amby mflorell
Have you read the VICIDIAL MANAGER MANUAL?
That's the best place to start, after that to have a customized message you will have to make a couple very small changes to the agi-VDADtransferSURVEY.agi script as well as recording a message for it to play.
Posted:
Thu Mar 01, 2007 11:42 amby xxttxxtt
I read the managers manual and followed instructions in it already. Did i also have to add anything in the extensions.conf file? When it starts dialing out I hear the message fine but when I press 1 to be transfered it just tells me to wait. And 10 seconds later it hangs up and I didnt hear a ring on the external phone.
Posted:
Thu Mar 01, 2007 1:55 pmby xxttxxtt
Nevermind found out that i had to put number in extensions.conf.