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Disabled Autodial - Still Autodialing

http://forum.eflo.net/VICIDIALforum/viewtopic.php?f=4&t=30940

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Disabled Autodial - Still Autodialing

PostPosted: Tue Oct 15, 2013 11:31 pm
by basejumper
Disabled Autodial - Still Autodialing

We upgraded to the freshest SVN Trunk Version 2034 and ran the following:

$ mysql asterisk
mysql> UPDATE system_settings SET disable_auto_dial='1';
mysql> quit

It IS showing 1 in the DB for "disable_auto_dial"

It IS Showing "Auto-dialing has been disabled on this system" on the Campaign Detail Screen when switched to ADAPT_AVERAGE

Tried the following:

Rebuilt configs again
Logged agent in and out
Rebooted Server

The System still continues to Autodial if Campaign Setting is switched to ADAPT_AVERAGE

According to Matt's link here (board would not let me post link Topic: New TCPA Rules Oct 16,2013 about Autodialer) "Once this is done, the system will be incapable of automatically placing outbound calls. This includes dial methods using ADAPT and RATIO in campaigns."

Any Help on what could be off or what to check is appreciated!

Re: Disabled Autodial - Still Autodialing

PostPosted: Wed Oct 16, 2013 5:57 am
by mflorell
Please show the output from the ASTVDauto script that shows dialing happening.

Is this a single-server system?

I know this sounds strange but try setting it to 2:

UPDATE system_settings SET disable_auto_dial='2';

Re: Disabled Autodial - Still Autodialing

PostPosted: Wed Oct 16, 2013 10:08 am
by basejumper
we have three set ups, one is a 2 server cluster, and the other 2 are single servers. it is allowing autodial on all set ups...

We can test the "2" setting mid day.

Here is the output for the ASTVDauto script from one of the clusters that is allowing autodial:

Code: Select all
screen -x ASTVDauto
2013-10-16 09:54:04||     number call dialed|CAMP_TWO|V0160954040002279709|INSERT INTO vicidial_manager values('','','2013-10-16

09:54:04','NEW','N','209.173.221.66','','Originate','V0160954040002279709','Exten: 8368','Context: default','Channel: Local/418037882088@default','Priority:

1','Callerid: "V0160954040002279709" <2028008197>','Timeout: 25000','','','','VDACnote: CAMP_TWO|2279709|1|8037882088|OUT|NONE|50')|-4.00|NONE||
|SELECT lead_id,alt_dial FROM vicidial_hopper where campaign_id='CAMP_TWO' and status='QUEUE' and user='VDAD_209.173.221.66' order by priority desc,hopper_id LIMIT

1|
|UPDATE vicidial_hopper set status='INCALL' where lead_id='2282978'|
hopper row updated to INCALL: |1|2282978|
2013-10-16 09:54:04||     number call dialed|CAMP_TWO|V0160954040002282978|INSERT INTO vicidial_manager values('','','2013-10-16

09:54:04','NEW','N','209.173.221.66','','Originate','V0160954040002282978','Exten: 8368','Context: default','Channel: Local/419123747495@default','Priority:

1','Callerid: "V0160954040002282978" <2028008197>','Timeout: 25000','','','','VDACnote: CAMP_TWO|2282978|1|9123747495|OUT|NONE|50')|-4.00|NONE||
2013-10-16 09:54:04|COLLECT 209.173.221.66: CALLING|
TIME DEBUG: -6.00|-5|1|   GMT: 14:54
2013-10-16 09:54:04||     dead call vac INBOUND do nothing|2284679|9893277099|CLOSER||
2013-10-16 09:54:04||     dead call vac INBOUND do nothing|2353142|5636072361|CLOSER||
2013-10-16 09:54:04||     dead call vac XFERd do nothing|2283638|9194891626|XFER||
2013-10-16 09:54:04||     dead call vac XFERd do nothing|2302758|9735887371|XFER||
2013-10-16 09:54:04||     dead call vac XFERd do nothing|2365101|2163216183|XFER||
2013-10-16 09:54:04||     dead call vac XFERd do nothing|2360501|6625606968|XFER||
2013-10-16 09:54:04||     lastcalldate UPDATED 1|'13093002'||
2013-10-16 09:54:04||     logindate UPDATED 2|'CAMP_TWO','COLLECT'||
TIME DEBUG: -6.00|-5|1|   GMT: 14:54

loop counter: |5741684|
TIME DEBUG: -6.00|-5|1|   GMT: 14:54
2013-10-16 09:54:06|SERVER CALLS PER SECOND MAXIMUM SET TO: 20 |50||
2013-10-16 09:54:06|LIVE AGENTS LOGGED IN: 8   ACTIVE CALLS: 19|
2013-10-16 09:54:06|OLD TRUNK SHORTS CLEARED: 1 |'','CAMP_TWO','COLLECT'||
2013-10-16 09:54:06|CAMP_TWO 209.173.221.66: agents: 4 (READY: 4)    dial_level: 3     (4|3|0)   0|
2013-10-16 09:54:06|     BLENDED-OUTBOUND-AGENTS-WAITING OVERRIDE: CAMP_TWO 15 [1 + 14])|
2013-10-16 09:54:06|CAMP_TWO 209.173.221.66: Calls to place: 0 (14 - 14 [1 + 14|1|0]) 19 |
2013-10-16 09:54:06|CAMPAIGN DIFFERENTIAL: 8   3.25   (3.25 - 0)|
2013-10-16 09:54:06|LOCAL TRUNK SHORTAGE: 0|0  (19 - 80)|
2013-10-16 09:54:06|COLLECT 209.173.221.66: agents: 0 (READY: 0)    dial_level: 1.5     (0|1|0)   0|
2013-10-16 09:54:06|COLLECT 209.173.221.66: Calls to place: -1 (1 - 2 [0 + 2|0|0]) 19 |
2013-10-16 09:54:06|CAMPAIGN DIFFERENTIAL: 0.75   0.4   (0.4 - 0)|
2013-10-16 09:54:06|LOCAL TRUNK SHORTAGE: 0|0  (18 - 80)|
2013-10-16 09:54:06|CAMP_TWO 209.173.221.66: CALLING|
2013-10-16 09:54:06|COLLECT 209.173.221.66: CALLING|
TIME DEBUG: -6.00|-5|1|   GMT: 14:54
2013-10-16 09:54:06||     dead call vac INBOUND do nothing|2284679|9893277099|CLOSER||
2013-10-16 09:54:06||     dead call vac INBOUND do nothing|2353142|5636072361|CLOSER||
2013-10-16 09:54:06||     dead call vac XFERd do nothing|2283638|9194891626|XFER||
2013-10-16 09:54:06||     dead call vac XFERd do nothing|2302758|9735887371|XFER||
2013-10-16 09:54:06||     dead call vac XFERd do nothing|2365101|2163216183|XFER||
2013-10-16 09:54:06||     dead call vac XFERd do nothing|2360501|6625606968|XFER||
2013-10-16 09:54:06||     logindate UPDATED 2|'CAMP_TWO','COLLECT'||
TIME DEBUG: -6.00|-5|1|   GMT: 14:54

loop counter: |5741683|
TIME DEBUG: -6.00|-5|1|   GMT: 14:54
2013-10-16 09:54:09|SERVER CALLS PER SECOND MAXIMUM SET TO: 20 |50||
2013-10-16 09:54:09|LIVE AGENTS LOGGED IN: 8   ACTIVE CALLS: 19|
2013-10-16 09:54:09|OLD TRUNK SHORTS CLEARED: 1 |'','CAMP_TWO','COLLECT'||
2013-10-16 09:54:09|CAMP_TWO 209.173.221.66: agents: 4 (READY: 4)    dial_level: 3     (4|3|0)   0|
2013-10-16 09:54:09|     BLENDED-OUTBOUND-AGENTS-WAITING OVERRIDE: CAMP_TWO 15 [1 + 14])|
2013-10-16 09:54:09|CAMP_TWO 209.173.221.66: Calls to place: 0 (14 - 14 [1 + 14|1|0]) 19 |
2013-10-16 09:54:09|CAMPAIGN DIFFERENTIAL: 8   3.25   (3.25 - 0)|
2013-10-16 09:54:09|LOCAL TRUNK SHORTAGE: 0|0  (19 - 80)|
2013-10-16 09:54:09|COLLECT 209.173.221.66: agents: 0 (READY: 0)    dial_level: 1.5     (0|1|0)   0|
2013-10-16 09:54:09|COLLECT 209.173.221.66: Calls to place: -1 (1 - 2 [0 + 2|0|0]) 19 |
2013-10-16 09:54:09|CAMPAIGN DIFFERENTIAL: 0.75   0.4   (0.4 - 0)|
2013-10-16 09:54:09|LOCAL TRUNK SHORTAGE: 0|0  (18 - 80)|
2013-10-16 09:54:09|CAMP_TWO 209.173.221.66: CALLING|
2013-10-16 09:54:09|COLLECT 209.173.221.66: CALLING|
TIME DEBUG: -6.00|-5|1|   GMT: 14:54
2013-10-16 09:54:09||     dead call vac INBOUND do nothing|2284679|9893277099|CLOSER||
2013-10-16 09:54:09||     dead call vac INBOUND do nothing|2353142|5636072361|CLOSER||
2013-10-16 09:54:09||     dead call vac XFERd do nothing|2283638|9194891626|XFER||
2013-10-16 09:54:09||     dead call vac XFERd do nothing|2302758|9735887371|XFER||
2013-10-16 09:54:09||     dead call vac deleted|227712|SENT|2282120|V0160953230002282120|1381935234|1||OUT|25|6|31|25|33|0E0||
2013-10-16 09:54:09||SELECT result FROM vicidial_cpd_log where callerid='V0160953230002282120' order by cpd_id desc limit 1;||
2013-10-16 09:54:09||SELECT list_id from vicidial_list where lead_id='2282120' limit 1;||
2013-10-16 09:54:09||     dead NA call added to log 1381935209.4789|2282120|8707984040|SENT|NA|1|1|0|
2013-10-16 09:54:09||     dead call vac lead marked NA|2282120|8707984040|SENT||
2013-10-16 09:54:09||SELECT auto_alt_dial,auto_alt_dial_statuses,use_internal_dnc,use_campaign_dnc,use_other_campaign_dnc FROM vicidial_campaigns where

campaign_id='CAMP_TWO';|NONE| B N NA DC -|NA|2282120|NONE|
2013-10-16 09:54:09||     dead call vac deleted|227717|SENT|2281347|V0160953230002281347|1381935235|1||OUT|25|6|31|25|32|0E0||
2013-10-16 09:54:09||SELECT result FROM vicidial_cpd_log where callerid='V0160953230002281347' order by cpd_id desc limit 1;||
2013-10-16 09:54:09||SELECT list_id from vicidial_list where lead_id='2281347' limit 1;||
2013-10-16 09:54:09||     dead NA call added to log 1381935210.4792|2281347|8475905968|SENT|NA|1|1|0|
2013-10-16 09:54:09||     dead call vac lead marked NA|2281347|8475905968|SENT||
2013-10-16 09:54:09||SELECT auto_alt_dial,auto_alt_dial_statuses,use_internal_dnc,use_campaign_dnc,use_other_campaign_dnc FROM vicidial_campaigns where

campaign_id='CAMP_TWO';|NONE| B N NA DC -|NA|2281347|NONE|
2013-10-16 09:54:09||     dead call vac XFERd do nothing|2365101|2163216183|XFER||
2013-10-16 09:54:09||     dead call vac XFERd do nothing|2360501|6625606968|XFER||
2013-10-16 09:54:09||     logindate UPDATED 2|'CAMP_TWO','COLLECT'||
TIME DEBUG: -6.00|-5|1|   GMT: 14:54

loop counter: |5741682|
TIME DEBUG: -6.00|-5|1|   GMT: 14:54
2013-10-16 09:54:11|SERVER CALLS PER SECOND MAXIMUM SET TO: 20 |50||
2013-10-16 09:54:11|LIVE AGENTS LOGGED IN: 8   ACTIVE CALLS: 17|
2013-10-16 09:54:11|OLD TRUNK SHORTS CLEARED: 1 |'','CAMP_TWO','COLLECT'||
2013-10-16 09:54:11|CAMP_TWO 209.173.221.66: agents: 4 (READY: 4)    dial_level: 3     (4|3|0)   0|
2013-10-16 09:54:11|     BLENDED-OUTBOUND-AGENTS-WAITING OVERRIDE: CAMP_TWO 13 [1 + 12])|
2013-10-16 09:54:11|CAMP_TWO 209.173.221.66: Calls to place: 2 (14 - 12 [1 + 12|1|0]) 19 |
2013-10-16 09:54:11|CAMPAIGN DIFFERENTIAL: 8   3.3   (3.3 - 0)|
2013-10-16 09:54:11|LOCAL TRUNK SHORTAGE: 0|0  (19 - 80)|
2013-10-16 09:54:11|COLLECT 209.173.221.66: agents: 0 (READY: 0)    dial_level: 1.5     (0|1|0)   0|
2013-10-16 09:54:11|COLLECT 209.173.221.66: Calls to place: -1 (1 - 2 [0 + 2|0|0]) 19 |
2013-10-16 09:54:11|CAMPAIGN DIFFERENTIAL: 0.75   0.4   (0.4 - 0)|
2013-10-16 09:54:11|LOCAL TRUNK SHORTAGE: 0|0  (18 - 80)|
2013-10-16 09:54:11|CAMP_TWO 209.173.221.66: CALLING|
|UPDATE vicidial_hopper set status='QUEUE', user='VDAD_209.173.221.66' where campaign_id='CAMP_TWO' and status='READY' order by priority desc,hopper_id LIMIT 2|
hopper rows updated to QUEUE: |2|
|SELECT lead_id,alt_dial FROM vicidial_hopper where campaign_id='CAMP_TWO' and status='QUEUE' and user='VDAD_209.173.221.66' order by priority desc,hopper_id LIMIT

1|
|UPDATE vicidial_hopper set status='INCALL' where lead_id='2278373'|
hopper row updated to INCALL: |1|2278373|
2013-10-16 09:54:11||     number call dialed|CAMP_TWO|V0160954110002278373|INSERT INTO vicidial_manager values('','','2013-10-16

09:54:11','NEW','N','209.173.221.66','','Originate','V0160954110002278373','Exten: 8368','Context: default','Channel: Local/417575105934@default','Priority:

1','Callerid: "V0160954110002278373" <2028008197>','Timeout: 25000','','','','VDACnote: CAMP_TWO|2278373|1|7575105934|OUT|NONE|50')|-4.00|NONE||
|SELECT lead_id,alt_dial FROM vicidial_hopper where campaign_id='CAMP_TWO' and status='QUEUE' and user='VDAD_209.173.221.66' order by priority desc,hopper_id LIMIT

1|
|UPDATE vicidial_hopper set status='INCALL' where lead_id='2280540'|
hopper row updated to INCALL: |1|2280540|
2013-10-16 09:54:11||     number call dialed|CAMP_TWO|V0160954110002280540|INSERT INTO vicidial_manager values('','','2013-10-16

09:54:11','NEW','N','209.173.221.66','','Originate','V0160954110002280540','Exten: 8368','Context: default','Channel: Local/418152456681@default','Priority:

1','Callerid: "V0160954110002280540" <2028008197>','Timeout: 25000','','','','VDACnote: CAMP_TWO|2280540|1|8152456681|OUT|NONE|50')|-5.00|NONE||
2013-10-16 09:54:11|COLLECT 209.173.221.66: CALLING|
TIME DEBUG: -6.00|-5|1|   GMT: 14:54
2013-10-16 09:54:12||     dead call vac INBOUND do nothing|2284679|9893277099|CLOSER||
2013-10-16 09:54:12||     dead call vac INBOUND do nothing|2353142|5636072361|CLOSER||
2013-10-16 09:54:12||     dead call vac XFERd do nothing|2283638|9194891626|XFER||
2013-10-16 09:54:12||     dead call vac XFERd do nothing|2302758|9735887371|XFER||
2013-10-16 09:54:12||     dead call vac deleted|227720|SENT|2281499|V0160953320002281499|1381935237|1||OUT|25|6|31|25|33|0E0||
2013-10-16 09:54:12||SELECT result FROM vicidial_cpd_log where callerid='V0160953320002281499' order by cpd_id desc limit 1;||
2013-10-16 09:54:12||SELECT list_id from vicidial_list where lead_id='2281499' limit 1;||
2013-10-16 09:54:12||     dead NA call added to log 1381935212.4798|2281499|8566275211|SENT|NA|1|1|0|
2013-10-16 09:54:12||     dead call vac lead marked NA|2281499|8566275211|SENT||
2013-10-16 09:54:12||SELECT auto_alt_dial,auto_alt_dial_statuses,use_internal_dnc,use_campaign_dnc,use_other_campaign_dnc FROM vicidial_campaigns where

campaign_id='CAMP_TWO';|NONE| B N NA DC -|NA|2281499|NONE|
2013-10-16 09:54:12||     dead call vac deleted|227721|SENT|2284506|V0160953320002284506|1381935237|1||OUT|25|6|31|25|33|0E0||
2013-10-16 09:54:12||SELECT result FROM vicidial_cpd_log where callerid='V0160953320002284506' order by cpd_id desc limit 1;||
2013-10-16 09:54:12||SELECT list_id from vicidial_list where lead_id='2284506' limit 1;||
2013-10-16 09:54:12||     dead NA call added to log 1381935212.4801|2284506|9737859869|SENT|NA|1|1|0|
2013-10-16 09:54:12||     dead call vac lead marked NA|2284506|9737859869|SENT||
2013-10-16 09:54:12||SELECT auto_alt_dial,auto_alt_dial_statuses,use_internal_dnc,use_campaign_dnc,use_other_campaign_dnc FROM vicidial_campaigns where

campaign_id='CAMP_TWO';|NONE| B N NA DC -|NA|2284506|NONE|
2013-10-16 09:54:12||     dead call vac XFERd do nothing|2365101|2163216183|XFER||
2013-10-16 09:54:12||     dead call vac XFERd do nothing|2360501|6625606968|XFER||
2013-10-16 09:54:12||     lastcalldate UPDATED 1|'13093002'||
2013-10-16 09:54:12||     logindate UPDATED 2|'CAMP_TWO','COLLECT'||
TIME DEBUG: -6.00|-5|1|   GMT: 14:54

loop counter: |5741681|
TIME DEBUG: -6.00|-5|1|   GMT: 14:54
2013-10-16 09:54:14|SERVER CALLS PER SECOND MAXIMUM SET TO: 20 |50||
2013-10-16 09:54:14|LIVE AGENTS LOGGED IN: 8   ACTIVE CALLS: 17|
2013-10-16 09:54:14|OLD TRUNK SHORTS CLEARED: 1 |'','CAMP_TWO','COLLECT'||
2013-10-16 09:54:14|CAMP_TWO 209.173.221.66: agents: 4 (READY: 4)    dial_level: 3     (4|3|0)   0|
2013-10-16 09:54:14|     BLENDED-OUTBOUND-AGENTS-WAITING OVERRIDE: CAMP_TWO 13 [1 + 12])|
2013-10-16 09:54:14|CAMP_TWO 209.173.221.66: Calls to place: 2 (14 - 12 [1 + 12|1|0]) 19 |
2013-10-16 09:54:14|CAMPAIGN DIFFERENTIAL: 8   3.35   (3.35 - 0)|
2013-10-16 09:54:14|LOCAL TRUNK SHORTAGE: 0|0  (19 - 80)|
2013-10-16 09:54:14|COLLECT 209.173.221.66: agents: 0 (READY: 0)    dial_level: 1.5     (0|1|0)   0|
2013-10-16 09:54:14|COLLECT 209.173.221.66: Calls to place: -1 (1 - 2 [0 + 2|0|0]) 19 |
2013-10-16 09:54:14|CAMPAIGN DIFFERENTIAL: 0.8   0.4   (0.4 - 0)|
2013-10-16 09:54:14|LOCAL TRUNK SHORTAGE: 0|0  (18 - 80)|
2013-10-16 09:54:14|CAMP_TWO 209.173.221.66: CALLING|
|UPDATE vicidial_hopper set status='QUEUE', user='VDAD_209.173.221.66' where campaign_id='CAMP_TWO' and status='READY' order by priority desc,hopper_id LIMIT 2|
hopper rows updated to QUEUE: |2|
|SELECT lead_id,alt_dial FROM vicidial_hopper where campaign_id='CAMP_TWO' and status='QUEUE' and user='VDAD_209.173.221.66' order by priority desc,hopper_id LIMIT

1|
|UPDATE vicidial_hopper set status='INCALL' where lead_id='2278921'|
hopper row updated to INCALL: |1|2278921|
2013-10-16 09:54:14||     number call dialed|CAMP_TWO|V0160954140002278921|INSERT INTO vicidial_manager values('','','2013-10-16

09:54:14','NEW','N','209.173.221.66','','Originate','V0160954140002278921','Exten: 8368','Context: default','Channel: Local/417733747121@default','Priority:

1','Callerid: "V0160954140002278921" <2028008197>','Timeout: 25000','','','','VDACnote: CAMP_TWO|2278921|1|7733747121|OUT|NONE|50')|-5.00|NONE||
|SELECT lead_id,alt_dial FROM vicidial_hopper where campaign_id='CAMP_TWO' and status='QUEUE' and user='VDAD_209.173.221.66' order by priority desc,hopper_id LIMIT

1|
|UPDATE vicidial_hopper set status='INCALL' where lead_id='2299141'|
hopper row updated to INCALL: |1|2299141|
2013-10-16 09:54:14||     number call dialed|CAMP_TWO|V0160954140002299141|INSERT INTO vicidial_manager values('','','2013-10-16

09:54:14','NEW','N','209.173.221.66','','Originate','V0160954140002299141','Exten: 8368','Context: default','Channel: Local/417707455568@default','Priority:

1','Callerid: "V0160954140002299141" <2028008197>','Timeout: 25000','','','','VDACnote: CAMP_TWO|2299141|1|7707455568|OUT|NONE|50')|-4.00|NONE||
2013-10-16 09:54:14|COLLECT 209.173.221.66: CALLING|
TIME DEBUG: -6.00|-5|1|   GMT: 14:54
2013-10-16 09:54:14||     dead call vac INBOUND do nothing|2284679|9893277099|CLOSER||
2013-10-16 09:54:14||     dead call vac INBOUND do nothing|2353142|5636072361|CLOSER||
2013-10-16 09:54:14||     dead call vac XFERd do nothing|2283638|9194891626|XFER||
2013-10-16 09:54:14||     dead call vac XFERd do nothing|2302758|9735887371|XFER||
2013-10-16 09:54:14||     dead call vac XFERd do nothing|2365101|2163216183|XFER||
2013-10-16 09:54:14||     dead call vac XFERd do nothing|2360501|6625606968|XFER||
2013-10-16 09:54:14||     lastcalldate UPDATED 2|'13093002','13100101'||
2013-10-16 09:54:14||     logindate UPDATED 2|'CAMP_TWO','COLLECT'||
TIME DEBUG: -6.00|-5|1|   GMT: 14:54

loop counter: |5741680|
2013-10-16 09:54:14||     updating server parameters 80|8365|-6.00|default||
TIME DEBUG: -6.00|-5|1|   GMT: 14:54
checking to see if listener is dead |1|
TIME DEBUG: -6.00|-5|1|   GMT: 14:54
2013-10-16 09:54:17|SERVER CALLS PER SECOND MAXIMUM SET TO: 20 |50||
2013-10-16 09:54:17|LIVE AGENTS LOGGED IN: 8   ACTIVE CALLS: 19|
2013-10-16 09:54:17|OLD TRUNK SHORTS CLEARED: 1 |'','CAMP_TWO','COLLECT'||
2013-10-16 09:54:17|CAMP_TWO 209.173.221.66: agents: 3 (READY: 3)    dial_level: 3     (3|4|0)   0|
2013-10-16 09:54:17|     BLENDED-OUTBOUND-AGENTS-WAITING OVERRIDE: CAMP_TWO 15 [1 + 14])|
2013-10-16 09:54:17|CAMP_TWO 209.173.221.66: Calls to place: -2 (12 - 14 [1 + 14|1|0]) 19 |
2013-10-16 09:54:17|CAMPAIGN DIFFERENTIAL: 8   3.4   (3.4 - 0)|
2013-10-16 09:54:17|LOCAL TRUNK SHORTAGE: 0|0  (17 - 80)|
2013-10-16 09:54:17|COLLECT 209.173.221.66: agents: 0 (READY: 0)    dial_level: 1.5     (0|1|0)   0|
2013-10-16 09:54:17|COLLECT 209.173.221.66: Calls to place: -1 (1 - 2 [0 + 2|0|0]) 19 |
2013-10-16 09:54:17|CAMPAIGN DIFFERENTIAL: 0.85   0.4   (0.4 - 0)|
2013-10-16 09:54:17|LOCAL TRUNK SHORTAGE: 0|0  (18 - 80)|
2013-10-16 09:54:17|CAMP_TWO 209.173.221.66: CALLING|
2013-10-16 09:54:17|COLLECT 209.173.221.66: CALLING|
TIME DEBUG: -6.00|-5|1|   GMT: 14:54
2013-10-16 09:54:17||     dead call vac INBOUND do nothing|2284679|9893277099|CLOSER||
2013-10-16 09:54:17||     dead call vac INBOUND do nothing|2353142|5636072361|CLOSER||
2013-10-16 09:54:17||     dead call vac XFERd do nothing|2283638|9194891626|XFER||
2013-10-16 09:54:17||     dead call vac XFERd do nothing|2302758|9735887371|XFER||
2013-10-16 09:54:17||     dead call vac XFERd do nothing|2365101|2163216183|XFER||
2013-10-16 09:54:17||     dead call vac deleted|227733|SENT|2366072|V0160953400002366072|1381935244|1||OUT|24|5|29|24|30|0E0||
2013-10-16 09:54:17||SELECT result FROM vicidial_cpd_log where callerid='V0160953400002366072' order by cpd_id desc limit 1;||
2013-10-16 09:54:17||SELECT list_id from vicidial_list where lead_id='2366072' limit 1;||
2013-10-16 09:54:17||     dead NA call added to log 1381935220.4831|2366072|8282939092|SENT|NA|1|1|0|
2013-10-16 09:54:17||     dead call vac lead marked NA|2366072|8282939092|SENT||
2013-10-16 09:54:17||SELECT auto_alt_dial,auto_alt_dial_statuses,use_internal_dnc,use_campaign_dnc,use_other_campaign_dnc FROM vicidial_campaigns where

campaign_id='COLLECT';|NONE| B N NA DC -|NA|2366072|NONE|
2013-10-16 09:54:17||     dead call vac XFERd do nothing|2360501|6625606968|XFER||
2013-10-16 09:54:17||     dead call vac XFERd do nothing|2278373|7575105934|XFER||
2013-10-16 09:54:17||     logindate UPDATED 2|'CAMP_TWO','COLLECT'||
TIME DEBUG: -6.00|-5|1|   GMT: 14:54

loop counter: |5741679|
TIME DEBUG: -6.00|-5|1|   GMT: 14:54
2013-10-16 09:54:19|SERVER CALLS PER SECOND MAXIMUM SET TO: 20 |50||
2013-10-16 09:54:19|LIVE AGENTS LOGGED IN: 8   ACTIVE CALLS: 18|
2013-10-16 09:54:19|OLD TRUNK SHORTS CLEARED: 1 |'','CAMP_TWO','COLLECT'||
2013-10-16 09:54:19|CAMP_TWO 209.173.221.66: agents: 3 (READY: 3)    dial_level: 3     (3|4|0)   0|
2013-10-16 09:54:19|     BLENDED-OUTBOUND-AGENTS-WAITING OVERRIDE: CAMP_TWO 15 [1 + 14])|
2013-10-16 09:54:19|CAMP_TWO 209.173.221.66: Calls to place: -2 (12 - 14 [1 + 14|1|0]) 18 |
2013-10-16 09:54:19|CAMPAIGN DIFFERENTIAL: 8   3.4   (3.4 - 0)|
2013-10-16 09:54:19|LOCAL TRUNK SHORTAGE: 0|0  (16 - 80)|
2013-10-16 09:54:19|COLLECT 209.173.221.66: agents: 0 (READY: 0)    dial_level: 1.5     (0|1|0)   0|
2013-10-16 09:54:19|COLLECT 209.173.221.66: Calls to place: 0 (1 - 1 [0 + 1|0|0]) 18 |
2013-10-16 09:54:19|CAMPAIGN DIFFERENTIAL: 0.9   0.4   (0.4 - 0)|
2013-10-16 09:54:19|LOCAL TRUNK SHORTAGE: 0|0  (18 - 80)|
2013-10-16 09:54:19|CAMP_TWO 209.173.221.66: CALLING|
2013-10-16 09:54:19|COLLECT 209.173.221.66: CALLING|
TIME DEBUG: -6.00|-5|1|   GMT: 14:54
2013-10-16 09:54:19||     dead call vac INBOUND do nothing|2284679|9893277099|CLOSER||
2013-10-16 09:54:19||     dead call vac INBOUND do nothing|2353142|5636072361|CLOSER||
2013-10-16 09:54:19||     dead call vac XFERd do nothing|2283638|9194891626|XFER||
2013-10-16 09:54:19||     dead call vac XFERd do nothing|2302758|9735887371|XFER||
2013-10-16 09:54:19||     dead call vac XFERd do nothing|2365101|2163216183|XFER||
2013-10-16 09:54:19||     dead call vac deleted|227728|SENT|2283637|V0160953400002283637|1381935245|1||OUT|25|6|31|25|32|0E0||
2013-10-16 09:54:19||SELECT result FROM vicidial_cpd_log where callerid='V0160953400002283637' order by cpd_id desc limit 1;||
2013-10-16 09:54:19||SELECT list_id from vicidial_list where lead_id='2283637' limit 1;||
2013-10-16 09:54:19||     dead NA call added to log 1381935220.4819|2283637|9194890572|SENT|NA|1|1|0|
2013-10-16 09:54:19||     dead call vac lead marked NA|2283637|9194890572|SENT||
2013-10-16 09:54:19||SELECT auto_alt_dial,auto_alt_dial_statuses,use_internal_dnc,use_campaign_dnc,use_other_campaign_dnc FROM vicidial_campaigns where

campaign_id='CAMP_TWO';|NONE| B N NA DC -|NA|2283637|NONE|
2013-10-16 09:54:19||     dead call vac deleted|227727|SENT|2280667|V0160953400002280667|1381935245|1||OUT|25|6|31|25|32|0E0||
2013-10-16 09:54:19||SELECT result FROM vicidial_cpd_log where callerid='V0160953400002280667' order by cpd_id desc limit 1;||
2013-10-16 09:54:19||SELECT list_id from vicidial_list where lead_id='2280667' limit 1;||
2013-10-16 09:54:19||     dead NA call added to log 1381935220.4816|2280667|8162690297|SENT|NA|1|1|0|
2013-10-16 09:54:19||     dead call vac lead marked NA|2280667|8162690297|SENT||
2013-10-16 09:54:19||SELECT auto_alt_dial,auto_alt_dial_statuses,use_internal_dnc,use_campaign_dnc,use_other_campaign_dnc FROM vicidial_campaigns where

campaign_id='CAMP_TWO';|NONE| B N NA DC -|NA|2280667|NONE|
2013-10-16 09:54:19||     dead call vac deleted|227726|SENT|2281270|V0160953400002281270|1381935245|1||OUT|25|6|31|25|32|0E0||
2013-10-16 09:54:19||SELECT result FROM vicidial_cpd_log where callerid='V0160953400002281270' order by cpd_id desc limit 1;||
2013-10-16 09:54:19||SELECT list_id from vicidial_list where lead_id='2281270' limit 1;||
2013-10-16 09:54:19||     dead NA call added to log 1381935220.4813|2281270|8455595146|SENT|NA|1|1|0|
2013-10-16 09:54:19||     dead call vac lead marked NA|2281270|8455595146|SENT||
2013-10-16 09:54:19||SELECT auto_alt_dial,auto_alt_dial_statuses,use_internal_dnc,use_campaign_dnc,use_other_campaign_dnc FROM vicidial_campaigns where

campaign_id='CAMP_TWO';|NONE| B N NA DC -|NA|2281270|NONE|
2013-10-16 09:54:19||     dead call vac deleted|227730|SENT|2279027|V0160953400002279027|1381935245|1||OUT|25|6|31|25|32|0E0||
2013-10-16 09:54:19||SELECT result FROM vicidial_cpd_log where callerid='V0160953400002279027' order by cpd_id desc limit 1;||
2013-10-16 09:54:19||SELECT list_id from vicidial_list where lead_id='2279027' limit 1;||
2013-10-16 09:54:19||     dead NA call added to log 1381935220.4825|2279027|7738717817|SENT|NA|1|1|0|
2013-10-16 09:54:19||     dead call vac lead marked NA|2279027|7738717817|SENT||
2013-10-16 09:54:19||SELECT auto_alt_dial,auto_alt_dial_statuses,use_internal_dnc,use_campaign_dnc,use_other_campaign_dnc FROM vicidial_campaigns where

campaign_id='CAMP_TWO';|NONE| B N NA DC -|NA|2279027|NONE|
2013-10-16 09:54:19||     dead call vac deleted|227725|SENT|2282335|V0160953400002282335|1381935245|1||OUT|25|6|31|25|32|0E0||
2013-10-16 09:54:19||SELECT result FROM vicidial_cpd_log where callerid='V0160953400002282335' order by cpd_id desc limit 1;||
2013-10-16 09:54:19||SELECT list_id from vicidial_list where lead_id='2282335' limit 1;||
2013-10-16 09:54:19||     dead NA call added to log 1381935220.4810|2282335|9062745246|SENT|NA|1|1|0|
2013-10-16 09:54:19||     dead call vac lead marked NA|2282335|9062745246|SENT||
2013-10-16 09:54:19||SELECT auto_alt_dial,auto_alt_dial_statuses,use_internal_dnc,use_campaign_dnc,use_other_campaign_dnc FROM vicidial_campaigns where

campaign_id='CAMP_TWO';|NONE| B N NA DC -|NA|2282335|NONE|
2013-10-16 09:54:19||     dead call vac deleted|227729|SENT|2281842|V0160953400002281842|1381935245|1||OUT|25|6|31|25|32|0E0||
2013-10-16 09:54:19||SELECT result FROM vicidial_cpd_log where callerid='V0160953400002281842' order by cpd_id desc limit 1;||
2013-10-16 09:54:19||SELECT list_id from vicidial_list where lead_id='2281842' limit 1;||
2013-10-16 09:54:19||     dead NA call added to log 1381935220.4822|2281842|8642350703|SENT|NA|1|1|0|
2013-10-16 09:54:19||     dead call vac lead marked NA|2281842|8642350703|SENT||
2013-10-16 09:54:19||SELECT auto_alt_dial,auto_alt_dial_statuses,use_internal_dnc,use_campaign_dnc,use_other_campaign_dnc FROM vicidial_campaigns where

campaign_id='CAMP_TWO';|NONE| B N NA DC -|NA|2281842|NONE|
2013-10-16 09:54:19||     dead call vac XFERd do nothing|2360501|6625606968|XFER||
2013-10-16 09:54:19||     dead call vac XFERd do nothing|2278373|7575105934|XFER||
2013-10-16 09:54:19||     logindate UPDATED 2|'CAMP_TWO','COLLECT'||
TIME DEBUG: -6.00|-5|1|   GMT: 14:54

loop counter: |5741678|
TIME DEBUG: -6.00|-5|1|   GMT: 14:54
2013-10-16 09:54:22|SERVER CALLS PER SECOND MAXIMUM SET TO: 20 |50||
2013-10-16 09:54:22|LIVE AGENTS LOGGED IN: 7   ACTIVE CALLS: 11|
2013-10-16 09:54:22|OLD TRUNK SHORTS CLEARED: 1 |'','CAMP_TWO','COLLECT'||
2013-10-16 09:54:22|CAMP_TWO 209.173.221.66: agents: 3 (READY: 3)    dial_level: 3     (3|3|0)   0|
2013-10-16 09:54:22|     BLENDED-OUTBOUND-AGENTS-WAITING OVERRIDE: CAMP_TWO 8 [1 + 7])|
2013-10-16 09:54:22|CAMP_TWO 209.173.221.66: Calls to place: 4 (11 - 7 [1 + 7|1|0]) 15 |
2013-10-16 09:54:22|CAMPAIGN DIFFERENTIAL: 8   3.4   (3.4 - 0)|
2013-10-16 09:54:22|LOCAL TRUNK SHORTAGE: 0|0  (15 - 80)|
2013-10-16 09:54:22|COLLECT 209.173.221.66: agents: 0 (READY: 0)    dial_level: 1.5     (0|1|0)   0|
2013-10-16 09:54:22|COLLECT 209.173.221.66: Calls to place: 0 (1 - 1 [0 + 1|0|0]) 15 |
2013-10-16 09:54:22|CAMPAIGN DIFFERENTIAL: 0.95   0.4   (0.4 - 0)|
2013-10-16 09:54:22|LOCAL TRUNK SHORTAGE: 0|0  (15 - 80)|
2013-10-16 09:54:22|CAMP_TWO 209.173.221.66: CALLING|
|UPDATE vicidial_hopper set status='QUEUE', user='VDAD_209.173.221.66' where campaign_id='CAMP_TWO' and status='READY' order by priority desc,hopper_id LIMIT 4|
hopper rows updated to QUEUE: |4|
|SELECT lead_id,alt_dial FROM vicidial_hopper where campaign_id='CAMP_TWO' and status='QUEUE' and user='VDAD_209.173.221.66' order by priority desc,hopper_id LIMIT

1|
|UPDATE vicidial_hopper set status='INCALL' where lead_id='2281146'|
hopper row updated to INCALL: |1|2281146|
2013-10-16 09:54:22||     number call dialed|CAMP_TWO|V0160954220002281146|INSERT INTO vicidial_manager values('','','2013-10-16

09:54:22','NEW','N','209.173.221.66','','Originate','V0160954220002281146','Exten: 8368','Context: default','Channel: Local/418436830090@default','Priority:

1','Callerid: "V0160954220002281146" <2028008197>','Timeout: 25000','','','','VDACnote: CAMP_TWO|2281146|1|8436830090|OUT|NONE|50')|-4.00|NONE||
|SELECT lead_id,alt_dial FROM vicidial_hopper where campaign_id='CAMP_TWO' and status='QUEUE' and user='VDAD_209.173.221.66' order by priority desc,hopper_id LIMIT

1|
|UPDATE vicidial_hopper set status='INCALL' where lead_id='2281427'|
hopper row updated to INCALL: |1|2281427|
2013-10-16 09:54:22||     number call dialed|CAMP_TWO|V0160954220002281427|INSERT INTO vicidial_manager values('','','2013-10-16

09:54:22','NEW','N','209.173.221.66','','Originate','V0160954220002281427','Exten: 8368','Context: default','Channel: Local/418507225436@default','Priority:

1','Callerid: "V0160954220002281427" <2028008197>','Timeout: 25000','','','','VDACnote: CAMP_TWO|2281427|1|8507225436|OUT|NONE|50')|-5.00|NONE||
|SELECT lead_id,alt_dial FROM vicidial_hopper where campaign_id='CAMP_TWO' and status='QUEUE' and user='VDAD_209.173.221.66' order by priority desc,hopper_id LIMIT

1|
|UPDATE vicidial_hopper set status='INCALL' where lead_id='2284532'|
hopper row updated to INCALL: |1|2284532|
2013-10-16 09:54:22||     number call dialed|CAMP_TWO|V0160954220002284532|INSERT INTO vicidial_manager values('','','2013-10-16

09:54:22','NEW','N','209.173.221.66','','Originate','V0160954220002284532','Exten: 8368','Context: default','Channel: Local/419739601701@default','Priority:

1','Callerid: "V0160954220002284532" <2028008197>','Timeout: 25000','','','','VDACnote: CAMP_TWO|2284532|1|9739601701|OUT|NONE|50')|-4.00|NONE||
|SELECT lead_id,alt_dial FROM vicidial_hopper where campaign_id='CAMP_TWO' and status='QUEUE' and user='VDAD_209.173.221.66' order by priority desc,hopper_id LIMIT

1|
|UPDATE vicidial_hopper set status='INCALL' where lead_id='2281150'|
hopper row updated to INCALL: |1|2281150|
2013-10-16 09:54:22||     number call dialed|CAMP_TWO|V0160954220002281150|INSERT INTO vicidial_manager values('','','2013-10-16

09:54:22','NEW','N','209.173.221.66','','Originate','V0160954220002281150','Exten: 8368','Context: default','Channel: Local/418437091087@default','Priority:

1','Callerid: "V0160954220002281150" <2028008197>','Timeout: 25000','','','','VDACnote: CAMP_TWO|2281150|1|8437091087|OUT|NONE|50')|-4.00|NONE||
2013-10-16 09:54:22|COLLECT 209.173.221.66: CALLING|
TIME DEBUG: -6.00|-5|1|   GMT: 14:54
2013-10-16 09:54:22||     dead call vac INBOUND do nothing|2284679|9893277099|CLOSER||
2013-10-16 09:54:22||     dead call vac INBOUND do nothing|2353142|5636072361|CLOSER||
2013-10-16 09:54:22||     dead call vac XFERd do nothing|2283638|9194891626|XFER||
2013-10-16 09:54:22||     dead call vac XFERd do nothing|2302758|9735887371|XFER||
2013-10-16 09:54:22||     dead call vac XFERd do nothing|2365101|2163216183|XFER||
2013-10-16 09:54:22||     dead call vac XFERd do nothing|2360501|6625606968|XFER||
2013-10-16 09:54:22||     lastcalldate UPDATED 1|'13093002'||
2013-10-16 09:54:22||     logindate UPDATED 2|'CAMP_TWO','COLLECT'||
TIME DEBUG: -6.00|-5|1|   GMT: 14:54

loop counter: |5741677|
TIME DEBUG: -6.00|-5|1|   GMT: 14:54
2013-10-16 09:54:25|SERVER CALLS PER SECOND MAXIMUM SET TO: 20 |50||
2013-10-16 09:54:25|LIVE AGENTS LOGGED IN: 7   ACTIVE CALLS: 15|
2013-10-16 09:54:25|OLD TRUNK SHORTS CLEARED: 1 |'','CAMP_TWO','COLLECT'||
2013-10-16 09:54:25|CAMP_TWO 209.173.221.66: agents: 3 (READY: 3)    dial_level: 3     (3|3|0)   0|
2013-10-16 09:54:25|     BLENDED-OUTBOUND-AGENTS-WAITING OVERRIDE: CAMP_TWO 12 [1 + 11])|
2013-10-16 09:54:25|CAMP_TWO 209.173.221.66: Calls to place: 0 (11 - 11 [1 + 11|1|0]) 15 |
2013-10-16 09:54:25|CAMPAIGN DIFFERENTIAL: 8   3.4   (3.4 - 0)|
2013-10-16 09:54:25|LOCAL TRUNK SHORTAGE: 0|0  (15 - 80)|
2013-10-16 09:54:25|COLLECT 209.173.221.66: agents: 0 (READY: 0)    dial_level: 1.5     (0|1|0)   0|
2013-10-16 09:54:25|COLLECT 209.173.221.66: Calls to place: 0 (1 - 1 [0 + 1|0|0]) 15 |
2013-10-16 09:54:25|CAMPAIGN DIFFERENTIAL: 0.95   0.4   (0.4 - 0)|
2013-10-16 09:54:25|LOCAL TRUNK SHORTAGE: 0|0  (15 - 80)|
2013-10-16 09:54:25|CAMP_TWO 209.173.221.66: CALLING|
2013-10-16 09:54:25|COLLECT 209.173.221.66: CALLING|
TIME DEBUG: -6.00|-5|1|   GMT: 14:54
2013-10-16 09:54:25||     dead call vac INBOUND do nothing|2284679|9893277099|CLOSER||
2013-10-16 09:54:25||     dead call vac INBOUND do nothing|2353142|5636072361|CLOSER||
2013-10-16 09:54:25||     dead call vac XFERd do nothing|2283638|9194891626|XFER||
2013-10-16 09:54:25||     dead call vac XFERd do nothing|2302758|9735887371|XFER||
2013-10-16 09:54:25||     dead call vac XFERd do nothing|2365101|2163216183|XFER||
2013-10-16 09:54:25||     dead call vac XFERd do nothing|2360501|6625606968|XFER||
2013-10-16 09:54:25||     logindate UPDATED 2|'CAMP_TWO','COLLECT'||
TIME DEBUG: -6.00|-5|1|   GMT: 14:54

Re: Disabled Autodial - Still Autodialing

PostPosted: Wed Oct 16, 2013 2:40 pm
by basejumper
We tried changing the setting to 2 on our single server (different server than above) set up

The database table structure only allows for a 0 or a 1. In order to put a 2 in there, we had to change the db table structure for system_settings. Did that and still autodialed...

Here is the ASTVDauto script with the setting on 2 with it still autodialing:

Code: Select all
loop counter: |5735221|
TIME DEBUG: -6.00|-5|1|   GMT: 19:27
2013-10-16 14:27:00|SERVER CALLS PER SECOND MAXIMUM SET TO: 20 |50||
2013-10-16 14:27:00|LIVE AGENTS LOGGED IN: 1   ACTIVE CALLS: 0|
2013-10-16 14:27:00|SALES 206.196.47.36: agents: 1 (READY: 1)    dial_level: 1.0     (1|0|0)   0|
2013-10-16 14:27:00|SALES 206.196.47.36: Calls to place: 1 (1 - 0 [0 + 0||]) 1 |
2013-10-16 14:27:00|CAMPAIGN DIFFERENTIAL: 0.05   0.05   (0.05 - 0)|
2013-10-16 14:27:00|LOCAL TRUNK SHORTAGE: 0|0  (1 - 80)|
2013-10-16 14:27:00|SALES 206.196.47.36: CALLING|
|UPDATE vicidial_hopper set status='QUEUE', user='VDAD_206.196.47.36' where campaign_id='SALES' and status='READY' order by priority desc,hopper_id LIMIT 1|
hopper rows updated to QUEUE: |1|
|SELECT lead_id,alt_dial FROM vicidial_hopper where campaign_id='SALES' and status='QUEUE' and user='VDAD_206.196.47.36' order by priority desc,hopper_id LIMIT 1|
|UPDATE vicidial_hopper set status='INCALL' where lead_id='625117'|
hopper row updated to INCALL: |1|625117|
2013-10-16 14:27:00||     number call dialed|SALES|V0161427000000625117|INSERT INTO vicidial_manager values('','','2013-10-16 14:27:00','NEW','N','206.196.47.36','','Originate','V0161427000000625117','Exten: 8368','Context: default','Channel: Local/717069440399@default','Priority: 1','Callerid: "V0161427000000625117" <unavailable>','Timeout: 17000','','','','VDACnote: SALES|625117|1|7069440399|OUT|NONE|50')|-4.00|NONE||
TIME DEBUG: -6.00|-5|1|   GMT: 19:27
2013-10-16 14:27:01||     lastcalldate UPDATED 1|'20131008'||
2013-10-16 14:27:01||     logindate UPDATED 1|'SALES'||
TIME DEBUG: -6.00|-5|1|   GMT: 19:27

loop counter: |5735220|
2013-10-16 14:27:01||     updating server parameters 80|8365|-6.00|default||
TIME DEBUG: -6.00|-5|1|   GMT: 19:27
checking to see if listener is dead |1|
TIME DEBUG: -6.00|-5|1|   GMT: 19:27
2013-10-16 14:27:03|SERVER CALLS PER SECOND MAXIMUM SET TO: 20 |50||
2013-10-16 14:27:03|LIVE AGENTS LOGGED IN: 1   ACTIVE CALLS: 1|
2013-10-16 14:27:03|SALES 206.196.47.36: agents: 1 (READY: 1)    dial_level: 1.0     (1|0|0)   0|
2013-10-16 14:27:03|SALES 206.196.47.36: Calls to place: 0 (1 - 1 [0 + 1||]) 1 |
2013-10-16 14:27:03|CAMPAIGN DIFFERENTIAL: 0.1   0.1   (0.1 - 0)|
2013-10-16 14:27:03|LOCAL TRUNK SHORTAGE: 0|0  (1 - 80)|
2013-10-16 14:27:03|SALES 206.196.47.36: CALLING|
TIME DEBUG: -6.00|-5|1|   GMT: 19:27
2013-10-16 14:27:03||     logindate UPDATED 1|'SALES'||
TIME DEBUG: -6.00|-5|1|   GMT: 19:27

loop counter: |5735219|
TIME DEBUG: -6.00|-5|1|   GMT: 19:27
2013-10-16 14:27:06|SERVER CALLS PER SECOND MAXIMUM SET TO: 20 |50||
2013-10-16 14:27:06|LIVE AGENTS LOGGED IN: 1   ACTIVE CALLS: 1|
2013-10-16 14:27:06|SALES 206.196.47.36: agents: 1 (READY: 1)    dial_level: 1.0     (1|0|0)   0|
2013-10-16 14:27:06|SALES 206.196.47.36: Calls to place: 0 (1 - 1 [0 + 1||]) 1 |
2013-10-16 14:27:06|CAMPAIGN DIFFERENTIAL: 0.15   0.15   (0.15 - 0)|
2013-10-16 14:27:06|LOCAL TRUNK SHORTAGE: 0|0  (1 - 80)|
2013-10-16 14:27:06|SALES 206.196.47.36: CALLING|
TIME DEBUG: -6.00|-5|1|   GMT: 19:27
2013-10-16 14:27:06||     logindate UPDATED 1|'SALES'||
TIME DEBUG: -6.00|-5|1|   GMT: 19:27

loop counter: |5735218|
TIME DEBUG: -6.00|-5|1|   GMT: 19:27
2013-10-16 14:27:08|SERVER CALLS PER SECOND MAXIMUM SET TO: 20 |50||
2013-10-16 14:27:08|LIVE AGENTS LOGGED IN: 1   ACTIVE CALLS: 1|
2013-10-16 14:27:08|SALES 206.196.47.36: agents: 1 (READY: 1)    dial_level: 1.0     (1|0|0)   0|
2013-10-16 14:27:08|SALES 206.196.47.36: Calls to place: 0 (1 - 1 [0 + 1||]) 1 |
2013-10-16 14:27:08|CAMPAIGN DIFFERENTIAL: 0.2   0.2   (0.2 - 0)|
2013-10-16 14:27:08|LOCAL TRUNK SHORTAGE: 0|0  (1 - 80)|
2013-10-16 14:27:08|SALES 206.196.47.36: CALLING|
TIME DEBUG: -6.00|-5|1|   GMT: 19:27
2013-10-16 14:27:08||     logindate UPDATED 1|'SALES'||
TIME DEBUG: -6.00|-5|1|   GMT: 19:27

loop counter: |5735217|
TIME DEBUG: -6.00|-5|1|   GMT: 19:27
2013-10-16 14:27:11|SERVER CALLS PER SECOND MAXIMUM SET TO: 20 |50||
2013-10-16 14:27:11|LIVE AGENTS LOGGED IN: 1   ACTIVE CALLS: 1|
2013-10-16 14:27:11|SALES 206.196.47.36: agents: 1 (READY: 1)    dial_level: 1.843     (1|0|0)   0|
2013-10-16 14:27:11|SALES 206.196.47.36: Calls to place: 1 (2 - 1 [0 + 1||]) 2 |
2013-10-16 14:27:11|CAMPAIGN DIFFERENTIAL: 0.25   0.25   (0.25 - 0)|
2013-10-16 14:27:11|LOCAL TRUNK SHORTAGE: 0|0  (2 - 80)|
2013-10-16 14:27:11|SALES 206.196.47.36: CALLING|
|UPDATE vicidial_hopper set status='QUEUE', user='VDAD_206.196.47.36' where campaign_id='SALES' and status='READY' order by priority desc,hopper_id LIMIT 1|
hopper rows updated to QUEUE: |1|
|SELECT lead_id,alt_dial FROM vicidial_hopper where campaign_id='SALES' and status='QUEUE' and user='VDAD_206.196.47.36' order by priority desc,hopper_id LIMIT 1|
|UPDATE vicidial_hopper set status='INCALL' where lead_id='625115'|
hopper row updated to INCALL: |1|625115|
2013-10-16 14:27:11||     number call dialed|SALES|V0161427110000625115|INSERT INTO vicidial_manager values('','','2013-10-16 14:27:11','NEW','N','206.196.47.36','','Originate','V0161427110000625115','Exten: 8368','Context: default','Channel: Local/714238675785@default','Priority: 1','Callerid: "V0161427110000625115" <unavailable>','Timeout: 17000','','','','VDACnote: SALES|625115|1|4238675785|OUT|NONE|50')|-4.00|NONE||
TIME DEBUG: -6.00|-5|1|   GMT: 19:27
2013-10-16 14:27:11||     lastcalldate UPDATED 1|'20131008'||
2013-10-16 14:27:11||     logindate UPDATED 1|'SALES'||
TIME DEBUG: -6.00|-5|1|   GMT: 19:27

loop counter: |5735216|
TIME DEBUG: -6.00|-5|1|   GMT: 19:27
2013-10-16 14:27:13|SERVER CALLS PER SECOND MAXIMUM SET TO: 20 |50||
2013-10-16 14:27:13|LIVE AGENTS LOGGED IN: 1   ACTIVE CALLS: 2|
2013-10-16 14:27:13|SALES 206.196.47.36: agents: 1 (READY: 1)    dial_level: 1.843     (1|0|0)   0|
2013-10-16 14:27:13|SALES 206.196.47.36: Calls to place: 0 (2 - 2 [0 + 2||]) 2 |
2013-10-16 14:27:13|CAMPAIGN DIFFERENTIAL: 0.3   0.3   (0.3 - 0)|
2013-10-16 14:27:13|LOCAL TRUNK SHORTAGE: 0|0  (2 - 80)|
2013-10-16 14:27:13|SALES 206.196.47.36: CALLING|
TIME DEBUG: -6.00|-5|1|   GMT: 19:27
2013-10-16 14:27:13||     logindate UPDATED 1|'SALES'||
TIME DEBUG: -6.00|-5|1|   GMT: 19:27

loop counter: |5735215|
TIME DEBUG: -6.00|-5|1|   GMT: 19:27
2013-10-16 14:27:16|SERVER CALLS PER SECOND MAXIMUM SET TO: 20 |50||
2013-10-16 14:27:16|LIVE AGENTS LOGGED IN: 1   ACTIVE CALLS: 2|
2013-10-16 14:27:16|SALES 206.196.47.36: agents: 1 (READY: 1)    dial_level: 1.843     (1|0|0)   0|
2013-10-16 14:27:16|SALES 206.196.47.36: Calls to place: 0 (2 - 2 [0 + 2||]) 2 |
2013-10-16 14:27:16|CAMPAIGN DIFFERENTIAL: 0.35   0.35   (0.35 - 0)|
2013-10-16 14:27:16|LOCAL TRUNK SHORTAGE: 0|0  (2 - 80)|
2013-10-16 14:27:16|SALES 206.196.47.36: CALLING|
TIME DEBUG: -6.00|-5|1|   GMT: 19:27
2013-10-16 14:27:16||     logindate UPDATED 1|'SALES'||
TIME DEBUG: -6.00|-5|1|   GMT: 19:27

loop counter: |5735214|
TIME DEBUG: -6.00|-5|1|   GMT: 19:27
2013-10-16 14:27:18|SERVER CALLS PER SECOND MAXIMUM SET TO: 20 |50||
2013-10-16 14:27:18|LIVE AGENTS LOGGED IN: 1   ACTIVE CALLS: 2|
2013-10-16 14:27:18|SALES 206.196.47.36: agents: 1 (READY: 1)    dial_level: 1.843     (1|0|0)   0|
2013-10-16 14:27:18|SALES 206.196.47.36: Calls to place: 0 (2 - 2 [0 + 2||]) 2 |
2013-10-16 14:27:18|CAMPAIGN DIFFERENTIAL: 0.4   0.4   (0.4 - 0)|
2013-10-16 14:27:18|LOCAL TRUNK SHORTAGE: 0|0  (2 - 80)|
2013-10-16 14:27:18|SALES 206.196.47.36: CALLING|
TIME DEBUG: -6.00|-5|1|   GMT: 19:27
2013-10-16 14:27:18||     logindate UPDATED 1|'SALES'||
TIME DEBUG: -6.00|-5|1|   GMT: 19:27

loop counter: |5735213|
TIME DEBUG: -6.00|-5|1|   GMT: 19:27
2013-10-16 14:27:21|SERVER CALLS PER SECOND MAXIMUM SET TO: 20 |50||
2013-10-16 14:27:21|LIVE AGENTS LOGGED IN: 1   ACTIVE CALLS: 2|
2013-10-16 14:27:21|SALES 206.196.47.36: agents: 1 (READY: 1)    dial_level: 1.843     (1|0|0)   0|
2013-10-16 14:27:21|SALES 206.196.47.36: Calls to place: 0 (2 - 2 [0 + 2||]) 2 |
2013-10-16 14:27:21|CAMPAIGN DIFFERENTIAL: 0.45   0.45   (0.45 - 0)|
2013-10-16 14:27:21|LOCAL TRUNK SHORTAGE: 0|0  (2 - 80)|
2013-10-16 14:27:21|SALES 206.196.47.36: CALLING|
TIME DEBUG: -6.00|-5|1|   GMT: 19:27
2013-10-16 14:27:21||     logindate UPDATED 1|'SALES'||
TIME DEBUG: -6.00|-5|1|   GMT: 19:27

loop counter: |5735212|
TIME DEBUG: -6.00|-5|1|   GMT: 19:27
2013-10-16 14:27:23|SERVER CALLS PER SECOND MAXIMUM SET TO: 20 |50||
2013-10-16 14:27:23|LIVE AGENTS LOGGED IN: 1   ACTIVE CALLS: 2|
2013-10-16 14:27:23|SALES 206.196.47.36: agents: 1 (READY: 1)    dial_level: 1.843     (1|0|0)   0|
2013-10-16 14:27:23|SALES 206.196.47.36: Calls to place: 0 (2 - 2 [0 + 2||]) 2 |
2013-10-16 14:27:23|CAMPAIGN DIFFERENTIAL: 0.5   0.5   (0.5 - 0)|
2013-10-16 14:27:23|LOCAL TRUNK SHORTAGE: 0|0  (2 - 80)|
2013-10-16 14:27:23|SALES 206.196.47.36: CALLING|
TIME DEBUG: -6.00|-5|1|   GMT: 19:27
2013-10-16 14:27:23||     logindate UPDATED 1|'SALES'||
TIME DEBUG: -6.00|-5|1|   GMT: 19:27

loop counter: |5735211|
TIME DEBUG: -6.00|-5|1|   GMT: 19:27
2013-10-16 14:27:26|SERVER CALLS PER SECOND MAXIMUM SET TO: 20 |50||
2013-10-16 14:27:26|LIVE AGENTS LOGGED IN: 0   ACTIVE CALLS: 2|
2013-10-16 14:27:26|OLD TRUNK SHORTS CLEARED: 1 |''||
2013-10-16 14:27:26| : agents: 0 (READY: 0)    dial_level: 0     (||)   |
2013-10-16 14:27:26| : Calls to place: 0 (0 - 0 [0 + 0||]) 2 |
2013-10-16 14:27:26|CAMPAIGN DIFFERENTIAL: 0.5   0.5   (0.5 - 0)|
2013-10-16 14:27:26|LOCAL TRUNK SHORTAGE: 0|0  (2 - 80)|
2013-10-16 14:27:26| : CALLING|
TIME DEBUG: -6.00|-5|1|   GMT: 19:27
TIME DEBUG: -6.00|-5|1|   GMT: 19:27

loop counter: |5735210|
2013-10-16 14:27:26||     updating server parameters 80|8365|-6.00|default||
TIME DEBUG: -6.00|-5|1|   GMT: 19:27
checking to see if listener is dead |1|
TIME DEBUG: -6.00|-5|1|   GMT: 19:27
2013-10-16 14:27:28|SERVER CALLS PER SECOND MAXIMUM SET TO: 20 |50||
2013-10-16 14:27:28|LIVE AGENTS LOGGED IN: 0   ACTIVE CALLS: 2|
2013-10-16 14:27:28|OLD TRUNK SHORTS CLEARED: 1 |''||
2013-10-16 14:27:28| : agents: 0 (READY: 0)    dial_level: 0     (||)   |
2013-10-16 14:27:28| : Calls to place: 0 (0 - 0 [0 + 0||]) 2 |
2013-10-16 14:27:28|CAMPAIGN DIFFERENTIAL: 0.5   0.5   (0.5 - 0)|
2013-10-16 14:27:28|LOCAL TRUNK SHORTAGE: 0|0  (2 - 80)|
2013-10-16 14:27:28| : CALLING|
TIME DEBUG: -6.00|-5|1|   GMT: 19:27
TIME DEBUG: -6.00|-5|1|   GMT: 19:27

loop counter: |5735209|
TIME DEBUG: -6.00|-5|1|   GMT: 19:27
2013-10-16 14:27:31|SERVER CALLS PER SECOND MAXIMUM SET TO: 20 |50||
2013-10-16 14:27:31|LIVE AGENTS LOGGED IN: 0   ACTIVE CALLS: 2|
2013-10-16 14:27:31|OLD TRUNK SHORTS CLEARED: 1 |''||
2013-10-16 14:27:31| : agents: 0 (READY: 0)    dial_level: 0     (||)   |
2013-10-16 14:27:31| : Calls to place: 0 (0 - 0 [0 + 0||]) 2 |
2013-10-16 14:27:31|CAMPAIGN DIFFERENTIAL: 0.5   0.5   (0.5 - 0)|
2013-10-16 14:27:31|LOCAL TRUNK SHORTAGE: 0|0  (2 - 80)|
2013-10-16 14:27:31| : CALLING|
TIME DEBUG: -6.00|-5|1|   GMT: 19:27
2013-10-16 14:27:31||     dead call vac deleted|141233|SENT|625117|V0161427000000625117|1381951638|1||OUT|17|5|22|17|23|0E0||
2013-10-16 14:27:31||SELECT result FROM vicidial_cpd_log where callerid='V0161427000000625117' order by cpd_id desc limit 1;||
2013-10-16 14:27:31||SELECT list_id from vicidial_list where lead_id='625117' limit 1;||
2013-10-16 14:27:31||     dead NA call added to log 1381951621.7889|625117|7069440399|SENT|NA|1|1|0|
2013-10-16 14:27:31||     dead call vac lead marked NA|625117|7069440399|SENT||
2013-10-16 14:27:31||SELECT auto_alt_dial,auto_alt_dial_statuses,use_internal_dnc,use_campaign_dnc,use_other_campaign_dnc FROM vicidial_campaigns where campaign_id='SALES';|NONE| B N NA DC -|NA|625117|NONE|
TIME DEBUG: -6.00|-5|1|   GMT: 19:27

loop counter: |5735208|
TIME DEBUG: -6.00|-5|1|   GMT: 19:27
2013-10-16 14:27:33|SERVER CALLS PER SECOND MAXIMUM SET TO: 20 |50||
2013-10-16 14:27:33|LIVE AGENTS LOGGED IN: 0   ACTIVE CALLS: 1|
2013-10-16 14:27:33|OLD TRUNK SHORTS CLEARED: 1 |''||
2013-10-16 14:27:33| : agents: 0 (READY: 0)    dial_level: 0     (||)   |
2013-10-16 14:27:33| : Calls to place: 0 (0 - 0 [0 + 0||]) 1 |
2013-10-16 14:27:33|CAMPAIGN DIFFERENTIAL: 0.5   0.5   (0.5 - 0)|
2013-10-16 14:27:33|LOCAL TRUNK SHORTAGE: 0|0  (1 - 80)|
2013-10-16 14:27:33| : CALLING|
TIME DEBUG: -6.00|-5|1|   GMT: 19:27
TIME DEBUG: -6.00|-5|1|   GMT: 19:27

loop counter: |5735207|
TIME DEBUG: -6.00|-5|1|   GMT: 19:27
2013-10-16 14:27:36|SERVER CALLS PER SECOND MAXIMUM SET TO: 20 |50||
2013-10-16 14:27:36|LIVE AGENTS LOGGED IN: 0   ACTIVE CALLS: 1|
2013-10-16 14:27:36|OLD TRUNK SHORTS CLEARED: 1 |''||
2013-10-16 14:27:36| : agents: 0 (READY: 0)    dial_level: 0     (||)   |
2013-10-16 14:27:36| : Calls to place: 0 (0 - 0 [0 + 0||]) 1 |
2013-10-16 14:27:36|CAMPAIGN DIFFERENTIAL: 0.5   0.5   (0.5 - 0)|
2013-10-16 14:27:36|LOCAL TRUNK SHORTAGE: 0|0  (1 - 80)|
2013-10-16 14:27:36| : CALLING|
TIME DEBUG: -6.00|-5|1|   GMT: 19:27
TIME DEBUG: -6.00|-5|1|   GMT: 19:27

loop counter: |5735206|
TIME DEBUG: -6.00|-5|1|   GMT: 19:27
2013-10-16 14:27:38|SERVER CALLS PER SECOND MAXIMUM SET TO: 20 |50||
2013-10-16 14:27:38|LIVE AGENTS LOGGED IN: 0   ACTIVE CALLS: 1|
2013-10-16 14:27:38|OLD TRUNK SHORTS CLEARED: 1 |''||
2013-10-16 14:27:38| : agents: 0 (READY: 0)    dial_level: 0     (||)   |
2013-10-16 14:27:38| : Calls to place: 0 (0 - 0 [0 + 0||]) 1 |
2013-10-16 14:27:38|CAMPAIGN DIFFERENTIAL: 0.5   0.5   (0.5 - 0)|
2013-10-16 14:27:38|LOCAL TRUNK SHORTAGE: 0|0  (1 - 80)|
2013-10-16 14:27:38| : CALLING|
TIME DEBUG: -6.00|-5|1|   GMT: 19:27
TIME DEBUG: -6.00|-5|1|   GMT: 19:27

Re: Disabled Autodial - Still Autodialing

PostPosted: Wed Oct 16, 2013 5:14 pm
by basejumper
Moving this from the thread "New TCPA Rules Oct 16,2013 about Autodialer" in the General Discussion Area


mflorell wrote:basejumper, you aren't giving us much to go on here.

admin.php version and build?

svn version?

What exactly did you do to enable the feature?

Did you enable this feature while a campaign was running?

Output from the ASTVDauto screen after you enabled it that shows it is dialing?

MySQL select from the system_settings table showing that it is properly set?



EDIT:
Looks like there might be a bug, try this query:

UPDATE system_settings SET disable_auto_dial='2';



AND, to make sure, here are some extra steps you can take:

mysql asterisk
UPDATE system_settings SET disable_auto_dial='2';
UPDATE vicidial_campaigns SET dial_method='INBOUND_MAN' where dial_method NOT IN('MANUAL','RATIO','INBOUND_MAN');
ALTER TABLE vicidial_campaigns MODIFY dial_method ENUM('MANUAL','RATIO','INBOUND_MAN') default 'MANUAL';
UPDATE vicidial_campaigns SET auto_dial_level='1' where auto_dial_level NOT IN('0','1','1.0');
ALTER TABLE vicidial_campaigns MODIFY auto_dial_level ENUM('0','1','1.0') default '0';
quit
<you can also optionally remove the adaptive eial methods from the web interface>
find /srv/www/htdocs/vicidial/ -type f -exec sed -i 's/ADAPT_HARD_LIMIT/MANUAL/g' {} +
find /srv/www/htdocs/vicidial/ -type f -exec sed -i 's/ADAPT_AVERAGE/MANUAL/g' {} +
find /srv/www/htdocs/vicidial/ -type f -exec sed -i 's/ADAPT_TAPERED/MANUAL/g' {} +


admin.php version and build: VERSION: 2.8-415a/BUILD: 131007-1234

svn version: 2034

Code: Select all
"url/file removed"
Path: .
URL: "url/file removed"
Repository Root:"url/file removed"
Repository UUID: 3d104415-ff17-0410-8863-d5cf3c621b8a
Revision: 2034
Node Kind: directory
Schedule: normal
Last Changed Author: mattf
Last Changed Rev: 2034
Last Changed Date: 2013-10-08 14:51:49 -0500 (Tue, 08 Oct 2013)


What exactly did you do to enable the feature?


did the SVN update and ran the following:

$ mysql asterisk
mysql> UPDATE system_settings SET disable_auto_dial='1';
mysql> quit

then logged into set campaign to "INBOUND_MAN", logged agent in, placed test call, logged out (agent)
Changed setting in Campaign Detail back to "ADAPT_AVERAGE", logged agent in, hit resume, watched dialer auto dial in Real Time Screen and CLI...

Did you enable this feature while a campaign was running?


No

Output from the ASTVDauto screen after you enabled it that shows it is dialing?


Posted Above twice, one with the setting to 1 and one with it as 2

MySQL select from the system_settings table showing that it is properly set?


It is set, have a jpeg, but it doesn't appear I have permissions for URLs or attachments...

I will try the "extra steps" this evening outside of production...and will remove the dial methods as well from the admin web interface...but with the new TCPA rules, we are really looking to disable the functionality for now.

I appreciate your help, let me know if there is anything else you can think of and I will report back tonight with the "extra steps" results. I would also like to help in anyway I can, if indeed it is a bug!

Re: Disabled Autodial - Still Autodialing

PostPosted: Thu Oct 17, 2013 6:13 am
by mflorell
We have committed some fixes to this in svn/trunk. I would recommend upgrading if you want to use this feature.
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