Inbound Group not listed on inbound reports

[akmayuga]

Hi guys,

I dont have Inbound groups listed on my inbound reports. inbound and outbound calls are working. and when I tried to use Copy In-Group and copy the Single Agent Direct Queue ,it shows up.
will it affect all the reports and data if I delete all my existing ingroups and make a new list using "Copy In-Group".
i already tried this link but its still not working http://www.vicidial.org/VICIDIALforum/viewtopic.php?f=4&t=27874#p99763

please help.

thank you

[saulortega]

In AST_CLOSERstats.php search this:

$stmt="select group_id,group_name,8 from vicidial_inbound_groups where group_handling='PHONE' $LOGadmin_viewable_groupsSQL order by group_id;";

Replace it for:

$stmt="select group_id,group_name,8 from vicidial_inbound_groups where group_handling='PHONE' or group_handling='' $LOGadmin_viewable_groupsSQL order by group_id;";

[akmayuga]

Hi saulortega,

It works perfectly.......

thank you so much

[williamconley]

Would that be to imply that the admin user group was blank? would it not have been preferable to assign a group and ensure the user is allowed to manage that group? Now ANY user can see reports for ingroups that are unassigned ...?

Also: I note that the Vicidial Version with Build is not listed (only the installer version 5.0.3, with what looks like it may be the build number from the Vicidial version! LOL).

[saulortega]

It's not the user group. It's group handling, PHONE or EMAIL.

[williamconley]

It's not the user group. It's group handling, PHONE or EMAIL.

Could you be a bit more specific, for the next person who arrives here and would like EXPLICIT instructions (without modifying Code) ... will they be able to resolve it with "group handling, PHONE or EMAIL"? If you were to post exactly what needs to be changed you could make a very good friend in that next user with your problem ...

[mflorell]

The bug that caused this was fixed in svn/trunk a little while ago. But to fix the database records you just need to set group_handling='PHONE'