vicidial.org

Hi just a newbie here.

Just wondering if it would be possible for us to receive inbound calls by just using the soft phone alone, without logging in to vicidial as an agent?

if in case this would be possible.
What do we need to do?
What would be the configurations?

Thanks in advance..

its possible by creating remote agents
below youtube will help you
http://www.youtube.com/watch?v=NyX5eLiiRnk#t=144

striker wrote:its possible by creating remote agents
below youtube will help you
http://www.youtube.com/watch?v=NyX5eLiiRnk#t=144

Thank you very much for your response.
we'll gonna check the link that you've provided

keep you posted...

thanks

For those who don't want to watch the video (or perhaps would like cliff notes ...), you would create a remote on-hook agent. then you route the inbound DID to an ingroup, and log in the remote agent to the ingroup when you activate the remote agent. note that the agent must also log in to a campaign and that ingroup must be allowed on the campaign or it won't work.

you can also use multiple one-line remote agents or multi-line remote agents (such as call centers).

as long as all the agents logged in to the ingroup are on-hook, you can even use the ring-all feature.