vicidial.org

Hi ,

we want to do a transfer conference in vicidial.

Party A-- Agent
Party B -- Cutomer
part C -- IVR in remote bank

1. Party A calls Party B
2. Party A conferences (3-way calls) party C
(Party C is a Credit card verification IVR- non-asterisk)
3. Party C plays IVR "enter credit card number"

We have tried to do the same with transfer conference feature of vicidial.when we dialed the party c from a soft phone it playes the IVR but when we transfer it through dialer it says invalid number.As the call is reaching to party c but probaly dialer sends some extra digits along with the number.

please help

regards
rudra

What does the CLI say when this happens?

enjay wrote:What does the CLI say when this happens?

Dear sir,

we are adding a prifix of 001 while dialing like this
exten => _903.,2,Dial(SIP/90817/001${EXTEN:3},55,tTo)

when trying to transfer to customer through transfer conference is says

7001 is not a valid number

any idea why it is happening like that

I tried with a plain trunk bettewn two asterisk server without any prefix as set above, the conference worked fine.

regards
rudra

Hmm that would be the right way to do it wonder if thats a bug. Could you try changing the SIP entry for 90817 to a name such as [provider] in sip.conf

and then try to dial it like

exten => _903.,2,Dial(SIP/provider/001${EXTEN:3},55,tTo)

is step one your call_log?

-Art