vicidial.org

As title says, im trying to replace the conf-onlyperson.gsm file, but nevertheless, even with the file replaced, when logging in, the agent still hears the original conf-onlyperson.gsm file.

I've renamed the conf-onlyperson.gsm to conf-onlypersonORIGINAL.gsm, and replaced with my own gsm of the original file name that the system is looking for.

i did this via SSH (specifically: WinSCP), and the working directory is:
/srv/www/htdocs/Rl7lIIgiPDouzwxvAfRkFL5bbE8BQ2dM/conf-onlyperson.gsm

and i found this by typing "locate conf-onlyperson.gsm" in the cli. i found the name because i noticed that when an agent logs in, the asterisk cli says:
[Sep 1 20:05:09] -- <SIP/101-00000001> Playing 'conf-onlyperson.gsm' (language 'en')

however im at a loss! please could someone help me change that annoying voice...!

thanks

that active file does not play from the web folder. it plays from /var/lib/asterisk/sounds

BEFORE using "locate", use "updatedb" ... this will update the file database and locate ALL files (even recently added ones!). be patient, it will run for a while on some systems with a lot of files.

You can just overwrite the existing gsm file through the Audio Store. We have a few clients that have done this.

mflorell wrote:You can just overwrite the existing gsm file through the Audio Store. We have a few clients that have done this.

ah right? i thought that was only for on hold music???
could you explain the steps please, possible screen shot, thanks

Create an audio file called "conf-onlyperson.gsm", make sure it is mono 8k, 8bit, GSM. Go to Admin -> Audio Store admin web page and upload it through web form. wait a couple minutes for the file to propagate on your dialer(s), done.

williamconley wrote:that active file does not play from the web folder. it plays from /var/lib/asterisk/sounds

BEFORE using "locate", use "updatedb" ... this will update the file database and locate ALL files (even recently added ones!). be patient, it will run for a while on some systems with a lot of files.

Ok, great news about the folder locations, im defiantly changing something here, but im getting a glitchy kind of sound?

i've tried a few different formates using Audacity, then even went to one of the office windows xp machines to use sndrec.exe to set different formats, still im having trouble...

any advice on the simplest way to set my file? thanks a load guys!

Completed....
I found that google advised using sox on almost every site.
As a n00b to all this, inc linux, i am still not familiar with how to download and install stuff...
little did i know i already had sox installed to the server as part as my installation package.

the line i used from tweaking the extentions was:

Code: Select all

sox /root/conf-onlyperson.wav -r 8000 -e signed-integer  -b 16 -c 1 conf-onlyperson.gsm

I had already converted my source file in to wav using audacity, from importing it as a m4a from my iphone...

hope this helps others out there also with the same issue...

use ease audio converter or wavepad from NCH

http://www.audiotool.net/EaseAudioConverter/

use the below link for step by step guide
http://striker24x7.blogspot.com/2012/02/wavmp3-to-g729-ulaw-alaw-gsm-converter.html