vicidial.org

Hello.
Vicidial
VERSION: 2.8-415a
BUILD: 131007-1234
Dedicated Server 24gig ram

I have a predictive campaign that currently is calling via lets say provider A using 9 as the dial prefix.

I need to be able to have my agents click the dial with customer option and have the transfer/conf call only sent via SIP to another provider.. Currently we are sending via our default carrier which sends via PSTN..

I figure I can setup the other server as a carrier B with a dial prefix of 5 but am at a loss for how I make the dial with customer option send via this route.
here are the directions provided

"Hostname: voip-xxx.xxxx.com
Port: 5070

They must include the 10 digit TPV phone number in the SIP INVITEs.

Please be sure to use the hostname, rather than the IP address, as the
address may change.

If using asterisk (or equivalent), be sure that "qualify=no" (which
is probably the asterisk default, but may be overridden), and
"dtmfmode=rfc2833"."


Or is there a way to send the call via SIP Uri without setting up a carrier??

If I am not explaining correctly please let me know what other information I need to provide.


Thanks

3-Way Call Dial Prefix - This defines what is used as the dial prefix for 3-way calls, default is empty so the campaign dial prefix is used, passthru so you can hear ringing is 88.

Welcome to the Party!

Thanks William, for leading the blind to the simplest solution..

These are the question's I'm mostly here for. It's not your language yet, and you have not memorized the entire manual. And if you had ... that does not mean you've had a chance to digest it. LOL

So you test my memory and "solution artist" qualifications with simple questions (for me, cuz I've been doing this for years) and I stay fresh on all those things I rarely touch personally. I even log in as an agent and take a few calls from time to time to be sure I don't get rusty.

Welcome to the Party! Now go make some money. Then: Come back and answer one or two of these yourself. Easy ones. There are guys on here that are not as experienced as you yet ... and you'll probably learn something while checking your answer.