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park call (holdtime) Report
Posted:
Mon Nov 25, 2013 3:40 pmby rrb555
Hi,
Vicibox v3.1.15 release
VERSION: 2.8-408a
BUILD: 130711-2208
how do I find the park call (Hold time) report?
Thanks in advance
Re: park call (holdtime) Report
Posted:
Mon Nov 25, 2013 4:21 pmby williamconley
Reports -> Inbound Service Level Report
Choose your ingroup and date(s)
Re: park call (holdtime) Report
Posted:
Tue Nov 26, 2013 8:47 amby rrb555
Is there a per agent park call (hold time) report available?
Re: park call (holdtime) Report
Posted:
Tue Nov 26, 2013 8:56 amby geoff3dmg
There is no overall report for that. The information is stored in the database though. You can see it on a per agent basis on the agents stats page (Inbound/closer calls for this time period has a 'wait' column). But unless you are looking at the AGENTDIRECT in-group I don't see how this can be useful information.
Re: park call (holdtime) Report
Posted:
Tue Nov 26, 2013 11:27 amby rrb555
i think i solved my own question.
Reports > Agent Time Detail > enable "Show Parks-Holds"
Cheers
Re: park call (holdtime) Report
Posted:
Tue Nov 26, 2013 12:22 pmby geoff3dmg
Ah ha, that's new. Learn something every time I come here.
Re: park call (holdtime) Report
Posted:
Sat Nov 30, 2013 9:22 pmby williamconley
Excellent Post-Back, too!
